Technical Support Engineer

Job Description

Job Description

This is a remote position.

Children’s House Montessori School is dedicated to nurturing curiosity, independence, and a lifelong love of learning in children. As part of our commitment to excellence, we rely on robust technology systems to support our staff, students, and families. We are seeking a skilled Remote Technical Support Engineer to ensure smooth operation of our IT infrastructure and provide reliable support to our community.

The Remote Technical Support Engineer will be responsible for diagnosing and resolving technical issues, maintaining system performance, and supporting end-users (teachers, administrators, and parents) with IT-related needs. This role requires strong problem-solving skills, clear communication, and a customer-first mindset.

Key Responsibilities

• Provide remote technical support for staff, faculty, and parents via email, phone, and ticketing systems.

• Troubleshoot hardware, software, and network issues across Windows, macOS, and mobile platforms.

• Manage and maintain school IT systems, including learning management platforms, communication tools, and cloud services.

• Collaborate with vendors and service providers to resolve escalated issues.

• Document technical processes, solutions, and best practices for future reference.

• Ensure data security and compliance with school policies and privacy standards.

• Proactively monitor system performance and recommend improvements.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

• Proven experience in technical support or IT helpdesk roles.

• Strong knowledge of operating systems (Windows, macOS, iOS, Android).

• Familiarity with cloud-based tools (Google Workspace, Microsoft 365, Zoom, etc.).

• Excellent troubleshooting and problem-solving skills.

• Strong communication and interpersonal abilities, with patience and empathy for non-technical users.

• Ability to work independently in a remote environment.

• Experience supporting educational institutions or learning platforms.

• Knowledge of cybersecurity best practices.

• Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Desk).

• Flexible remote work environment.

• Opportunity to support a mission-driven educational institution.

• Professional growth and training opportunities.

• Collaborative and supportive team culture.

• Competitive salary

• Health, dental, and vision insurance

• Paid time off (vacation, sick leave, personal days)

• Paid holidays

• Retirement savings plan (401k or equivalent)

• Professional development stipend

• Employee assistance program (EAP)

• Technology allowance for remote work setup