Records Specialist II

Police Records Specialist II

This recruitment is being conducted to fill one (1) full-time equivalent (FTE) position and multiple limited-term agreement (LTA) positions. Limited-term positions are currently approved through June 30, 2027, and are subject to renewal based on organizational need, budget availability, and incumbent performance. With every job we fill, our focus is on providing best in class service to our citizens while offering the opportunity for professional growth in a rewarding and innovative work environment. Team Gilbert has an exciting opportunity for a highly motivated professional to fill the position of Police Records Specialist II. Essential duties and responsibilities include:

• Viewing and redacting video files, audio files, and photographs.
• Processes all requests for police reports or records and reviews all submitted documents for validity, accuracy and completeness.
• Scans and indexes records into electronic document management systems and assists with records filing, retention, and destruction.
• Reviews submitted police officer reports for validity, accuracy and completeness and consults with officers, detectives and supervisors as needed regarding report discrepancies.
• Performs redaction of requested police records deemed sensitive in nature by the assigned detective or supervisory staff. Redactions are based upon Federal Freedom of Information Act and state/local laws and guidelines pertaining to the security of personal and/or law-enforcement sensitive information.
• View the full job description.

Anticipated Recruitment Timeline: Posting Closes: June 28th Application Review: June 29th SparkHire Virtual Interview invites sent out the week of July 1st SparkHire Virtual Interview submissions due July 12th In-Person Interview Invites sent out no later than July 20th In-Person Interviews are tentatively scheduled for July 28th

You are someone who effectively exceeds customer needs by building productive relationships, and taking responsibility for customer satisfaction and loyalty. You actively participate as a member of a team to move the team toward the completion of goals and produce quality outcomes. You are committed to our safety philosophy, and you take great pride in proactively managing time and resources to ensure that work is completed efficiently while accomplishing objectives and achieving goals beyond what is required. At Team Gilbert, we hire innovative, forward-thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements:

• High School Diploma or GED
• Experience redacting video using Axon products
• Two years of Police Records experience preferred
• Bilingual in English and Spanish is desirable
• Successful candidates will consistently demonstrate strong verbal, written communication and phone etiquette skills, strong organizational skills with attention to detail, be proficient in Microsoft Office products, and demonstrate the ability to handle confidential information;
• Successful candidates will be customer service oriented. He/she will also show proficiency in working independently as well as with a team, able to prioritize work, and demonstrate the ability to build effective working relationships with internal and external customers;
• Record Specialists work rotating shifts

This position is an At-Will position and is FLSA Non-Exempt - eligible for overtime compensation. Special Requirement: Because of the confidential, sensitive nature of information handled, successful completion of an extensive Police Department Background Investigation is required. Physical Demands and Working Conditions for this position include: This position has been designated as a Sedentary/Light work position. Click here to learn more about the different physical exertion levels as defined by the Social Security Administration. The position is primarily based in a secure, shared, open-office environment, with artificial light, varying noise levels, scents, and regular contact with others, both in person and via technology such as video conferencing, e-mail, and phone. Customer service involves resolving concerns, answering questions, and being empathetic while clearly explaining our Town policies and procedures. Situations may require thinking on your feet and de-escalating frustrated customers. This work requires frequent communication with the public-at-large, coworkers, and supervisory staff. The information above on physical demands and working conditions is intended to provide a general idea of the conditions for this role. Gilbert is committed to being an inclusive employer of candidates with a wide range of abilities and seeks opportunities to accommodate different abilities within reason.