End User Computing Engineer

End User Computing Engineer (AVD, SCCM, Intune)

Role: End User Computing Engineer (AVD, SCCM, Intune)

Location: Acceptable Locations: Alpharetta, GA; Charlotte, NC; Chicago, IL; Colorado Springs, CO; Conshohocken, PA; Dallas, TX; Denver, CO; Fargo, ND; Garden City, NY; Houston, TX; Jacksonville, IL; Lenexa, KS; Los Angeles, CA; Lubbock, TX; Morristown, NJ; Mt Juliet, TN; New York, NY; Purchase, NY; Topeka, KS

Duration: Long Term

Client: Sompo International (EST Zone Consultant preferred)

Rate: $70/hr on C2C

Visa: USC, GC, H1B

Key Responsibilities:

• Provide support for multiple Windows platforms in both physical and virtual environments (AVDs).
• Manage and support the Azure Virtual Desktop (AVD) environment, including creating images, deploying VMs, and monitoring performance.
• Maintain and update desktop images; modify SCCM task sequences as needed.
• Package, test, and deploy new applications; manage Microsoft and 3rd-party patch deployments.
• Develop automated solutions for deploying software packages, patches/updates, and workstation images.
• Provide 2nd and 3rd-tier technical support, including root cause and preventative analysis.
• Act as an escalation point for Deskside Support Services and End User Computing environment.
• Partner with Engineering teams to develop solutions and drive roadmap technology initiatives.
• Administer and troubleshoot Microsoft Autopilot deployments.
• Manage Windows Device Management policies using Microsoft Intune.
• Support PXE environment with 1E products and monitor alerts using CyberArk.
• Create, maintain, and expand technical documentation and knowledge base articles.
• Ensure high standards of quality, security, and compliance in all EUC operations.

Technical Qualifications:

• 5+ years of hands-on experience with Azure Virtual Desktop (AVD).
• 5+ years of experience as an Endpoint Operations Technician / EUC Engineer.
• Strong expertise in SCCM administration (patch management, imaging, MSI packaging, automation).
• Expert in Endpoint Protection Engineering and patch management (BIOS, firmware, OS, and applications).
• Working knowledge of Microsoft Azure, FsLogix, GPO, Active Directory, Intune, and PowerShell.
• Experience with application packaging (InstallShield or equivalent).
• Experience in software development life cycle (SDLC) methods.
• Proficient with Windows 10/11, AD structure, and Group Policy management.
• Familiarity with ITIL framework.
• Scripting (PowerShell, VBScript, SQL, batch) is a strong plus.

General Qualifications:

• Strong problem-solving, troubleshooting, and root cause analysis skills.
• Excellent communication skills (written and verbal).
• Ability to work collaboratively in a global enterprise environment.
• Demonstrated ability to drive process adherence, schedule attainment, and performance improvements.
• Education Bachelor’s degree from an accredited college or university (or equivalent experience).