End User Support Specialist

Overview Insight Global is seeking an experienced End User Support Engineer to join our clients Enterprise Support Tier 2 team. This position plays a key role in supporting both corporate and retail end users, including executive-level leaders. You’ll troubleshoot hardware and software, deploy equipment, perform advanced diagnostics, and ensure seamless device and systems performance across the organization. This role requires a strong technical mindset, excellent communication, and the ability to resolve unique, non-recurring issues across Windows, Mac, and Linux environments. Day-to-Day Responsibilities Support corporate and retail end users with hardware/software issues Install, configure, and maintain desktop/laptop systems and peripherals Respond to and resolve Tier 2 trouble tickets Set up and maintain demo equipment Configure mobile devices and mobile email Research and test new equipment Manage equipment inventory & procurement Generate and track asset tags and warranty tickets Support shipping equipment in the distribution center Deploy and report on Druva systems Coordinate accurate hardware builds with vendors Reimage and replace store workstations Train users on hardware/software best practices MUST-HAVE Qualifications 2–4 years of IT industry experience in Tier 2 or advanced support Hands-on support experience with Windows + Mac Experience with Linux, Windows XP–10, Apple OS Strong knowledge of end user hardware (PCs, laptops, printers, scanners) Strong troubleshooting & performance tuning with a security-first mindset Hardware/software installation, configuration, and issue resolution #J-18808-Ljbffr Insight Global