Marketing Executive - MGM Springfield

Springfield, Massachusetts The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: As a Marketing Executive, you will play a crucial role in ensuring MGM's highly exclusive guests are treated as VIPs. The ideal candidate for this role must be able to build and maintain relationships by meeting guests' needs and addressing all their concerns. You will have the excitement of planning and organizing special events and promotions to attract new guests and WOW our current ones. THE DAY-TO-DAY: Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts). Maintain property’s customer base to support increasing the customer development efforts. Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems. If authorized, grant limited amount of marker authorization limits to qualifying customers. Minimum exposure to business decisions regarding customer credit lines, allowances, and comps. Assist in managing customers to profitable levels. Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers. May attend special event functions when appropriate to promote marketing efforts and greet customers. May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group. Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies. Resolve customer disputes and complaints to the satisfaction of the customer and the company. Comply with local laws, Title 31 and attend all mandatory compliance and training sessions. REQUIREMENTS: 4+ Years of Casino Hosting Experience THE IDEAL CANDIDATE: Takes pride in their work Looks forward to working with a team to provide positive experiences Describes themselves as detail-oriented Enjoys helping others and likes to make a good impression Can handle multiple tasks at one time Microsoft Office. SQL Server. Ability to work in a fast-paced environment and handle multiple deadlines. Excellent customer service skills. Interpersonal skills to effectively communicate with all business contacts. Ability to effectively communicate in English, in both oral and written forms. THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally. Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more. Free meals in our employee dining room. Free parking on and off shift. Healthcare, financial, and time off benefits. Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community. Are you ready to JOIN THE SHOW? Apply today! VIEW JOB DESCRIPTION: Pay Range: The pay range for this role is: $61,700.00 - $82,300.00 This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location. This position is eligible to participate in the Company’s incentive plan. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership. Are you ready to JOIN THE SHOW? Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at View email address on click.appcast.io We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.