Connected Customer Supervisor

Pay Range $18.40 - $27.20 Purpose The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role oversees cashiering, returns, cash office functions, inventory management, e‑commerce support, and provides customers with an exceptional shopping experience. Qualified Candidates Successful Connected Customer Supervisors are: Team builders Customer service champions Detail-oriented and highly organized Excellent communication and listening skills Eligibility Requirements Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience High school diploma and/or GED Minimum of 2 years of computer experience in a work environment Essential Job Functions Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close‑out) Lead inventory management and accuracy throughout the store Process customer refunds and exchanges according to established guidelines Oversee signage updates and price changes for store SKUs Assist customers with product selection and answer product-related questions Partner with management to determine which products need SKUs, price changes, and need to be returned Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system Review shipping and receiving documents for accuracy Audit reports including inventory control, return of sale, and void reports Monitor incoming and outgoing truck logs Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager Create and maintain store signage and pricing using Tags‑On‑Demand (TOD) mobile printing station Return products to the correct in‑store location after customer merchandise returns Clean and stock products according to Floor & Decor’s standards Point of contact for e‑commerce team members to contact regarding inventory availability in the store Supervise inventory movement within the store Be available to open and/or close the store in an effective manner Benefits Benefits offered are based on eligibility and may include: 401k with company match Employee Stock Purchase Plan Referral Bonus Program Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria) Paid vacation and sick time for eligible associates Paid holidays plus a personal holiday Paid Volunteer Time Off that starts on Day 1 Equity in a dynamic and growing company Working Conditions While performing the duties of this job, the employee may be exposed to a warehouse environment and moving vehicles. The noise level is typically quiet to moderate. Potential car travel to other stores for support. Flexible hours to fit around your schedule. On-the-job training and opportunity for advancement. Physical/Sensory Requirements Ability to lift 25 pounds or more on a consistent basis. Ability to sit, squat, or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Equal Employment Opportunity Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. #J-18808-Ljbffr