Automotive Service Manager

Job Description

AUTOMOTIVE SERVICE MANAGER

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Integrity and Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always.

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This is an exciting opportunity for a proven highly motivated, professional, customer focused Automotive Service Manager to make an immediate impact. The Service Manager will have experience building a high-performing service department, develop technicians, increase service and maximize overall fixed operations profitability.  MUST HAVE SERVICE MANAGEMENT EXPERIENCE IN AN AUTOMOTIVE SERVICE CENTER

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Position is located in Ronkonkoma, NY

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What We're Looking For

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• 5+ years of Automotive Service Manager experience
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• Proven success managing a high-volume automotive service department.
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• Demonstrated ability to lead and develop service technicians.
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• Strong knowledge of service sales, warranty, maintenance, and repair operations
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• Proven ability to improve service revenue, gross profit, and customer retention.
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• Strong understanding of technician productivity, efficiency, hours sold, and shop capacity.
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• Experience managing department budgets, expenses, staffing, and profitability.
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• Excellent leadership, communication, organizational, and problem-solving skills
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• Ability to create and analyze reports and service KPIs and turn results into action.
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• Strong customer-service mindset with the ability to resolve escalated concerns.
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Lead the Service Department:

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• Oversee all daily operations of the service department.
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• Lead, coach, and motivate Technicians.
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• Along with the Store Manager, establish department goals and performance expectations.
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• Conduct regular service meetings and performance reviews.
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• Develop strategies to increase service sales and profitability.
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• Maintain appropriate staffing levels and maximize department productivity.
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Monitor and improve key service metrics, including:

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• Service Revenue
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• Technician Productivity
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• Technician Efficiency
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• Warranty Performance
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• Maintenance Sales
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• Departmental Gross Profit
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The salary range for the position of Service Manager is a base salary of $80,000 - $110,000 annually PLUS eligibility for additional incentives. Many factors go into determining employee pay within the range including prior experience, current skills, location/labor market, internal equity, etc. 

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Email: View email address on ziprecruiter.com

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