IT Service Desk Analyst

THE COMPANY:

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world's most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.


STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.

THE POSITION:

The IT Service Desk Analyst provides front line technical support for all computer hardware, software, and networking issues to employees at our Denver headquarters. This role acts as the ?rst point of contact for troubleshooting and resolving issues, ensuring smooth daily operations across all end-user devices.

The specialist will manage requests through an internal ticketing system, in person, by phone, and through email, maintaining a high standard of customer service while effectively addressing technology-related needs. Responsibilities include, but are not limited to:

• Provide Technical Support: Offer hands-on support for desktops, laptops, printers, smartphones, and other of?ce automation tools on both Windows and Mac platforms.
• End-User Device Management: Deploy, con?gure, and troubleshoot end-user devices, including desktops, laptops, and tablets, ensuring all are updated and functioning properly.
• Software Installation & Maintenance: Manage installing and maintaining operating systems, business applications, and other required software. Manage Microsoft 365 access, software updates, deployment and support any installation issues.
• Troubleshoot Hardware & Network Issues: Diagnose and resolve hardware problems, from basic desktop troubleshooting to complex issues involving printers, AV equipment, and of?ce networking devices (LAN/WAN).
• Manage User Requests: Act as the main point of contact for all incoming help desk tickets, including secure access requests. Ef?ciently track and prioritize tasks, escalating critical issues when necessary.
• Collaborate on IT Projects: Assist with of?ce expansions, moves, and department relocations. Help implement small-scale upgrades and installations in coordination with internal IT teams and external vendors.
• Network Support: Assist with remote hands for the Network and Infrastructure teams with basic
• maintenance tasks such as troubleshooting network connectivity, managing switches, and supporting Wi-Fi issues.
• Hardware Life-cycle Management: Support the annual replacement process for outdated technology, including desktops, printers, and network equipment, ensuring minimal disruption to daily operations.
• Documentation & Communication: Maintain clear and detailed documentation of procedures, solutions, and system updates. Communicate issues and resolutions effectively to both technical and non-technical staff.
• Off-Hours Availability: Be available for occasional on site and remote after-hours work for emergency support when required.

THE DETAILS:

• Location: Denver, CO
• Travel: <10%
• Benefits: Healthcare, Dental Care, Vision Insurance, Life Insurance, Paid Time Off, Paid Leave Programs
• Must be eligible to work in the United States
• Must pass comprehensive background screening

MUST-HAVE QUALIFICATIONS:

• 2+ years of experience in IT support, helpdesk roles, or a related technical ?eld.
• Bachelor's degree in Information Technology, Computer Science, or a related ?eld (preferred but not required).
• Good knowledge of common business applications and tools such as Microsoft 365, Azure/EntraID, documentation software, and remote access tools
• Experience with ITSM tools such Fresh Service, ServiceNow or other ticket tracking systems.

Compensation Range:
$76,320.00 - $83,740.00

THIS MIGHT BE RIGHT FOR YOU IF:

• You are a strong communicator, you are persuasive and clear, blending analytics with experience in decision-making.
• You do not get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.
• You are a team builder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.
• You are naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.

WHY STACK?

• We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts - even a cell phone subsidy.
• We foster a culture of appreciation, including peer-to-peer recognition and rewards programs.
• Fun is part of our DNA, with events, game nights, happy hours, and barbecues.
• We're growing - this is a great time to join and make an impact!

STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law


Note to external agencies : We are not accepting any blind submissions or resumes/cvs from recruitment agencies. Any candidates sent to STACK Infrastructure, Inc. will not be accepted or considered as a submission without a signed agreement in place. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of STACK Infrastructure, Inc.