Community Coordinator (Metro East)

Job Category: Community Services and Development Help at Home | Kalyra Kalyra has been supporting South Australians for 130 years! We take pride in delivering outstanding service and care through Residential Aged Care, In-Home Support, Retirement Living and Affordable Housing. We exist so that people can live in communities where they feel they belong, enhancing their living. When you join Kalyra, you join a team that makes having a career in Aged Care fun, inspiring and rewarding – it’s different here! As a Community Coordinator , you’ll coordinate person-centred home support, building strong relationships, managing care plans, budgets and teams to deliver quality ageing-at-home outcomes. If you’re organised, proactive, and passionate about helping people in your community, this is an opportunity to grow your career with purpose. Job Description About the Role Kalyra is a trusted, values-driven organisation dedicated to supporting older Australians to live fulfilling, independent lives within their communities. As a Community Coordinator you will deliver high-quality, person-centred home support services by understanding and responding to individual customer needs. In this role, you will build strong relationships with customers, families and stakeholders, manage referrals and service offerings, and ensure an exceptional customer experience through proactive communication and problem solving. You will coordinate home support workers, oversee budgets and funding, and develop tailored care plans that promote independence, wellbeing and active ageing. Working collaboratively with multidisciplinary teams and external partners, you will manage case plans end-to-end, respond to enquiries and complaints professionally, and contribute to continuous service improvement and growth. This is a permanent full-time position based from Kalyra’s Help at Home (Metro East) Belair office. Joining Kalyra means becoming part of a supportive team that values respect, integrity, and excellence, while offering opportunities for professional growth and development in a truly rewarding role. Key Responsibilities As a valued member of our Help at Home (Metro East) team in Belair, as Community Coordinator you will: Build strong, positive relationships with customers, families and stakeholders to support engagement and participation. Maintain open, approachable communication and resolve issues promptly and professionally. Collaborate across teams to ensure customer needs are understood and delivered effectively. Manage complaints with empathy, professionalism and timely resolution. Act as a key contact for referrals and maintain effective relationships with My Aged Care and community partners. Manage CRM systems (e.g. AlayaCare, My Aged Care) and support accurate client records. Promote and match services to customer needs, identifying opportunities for additional supports and referrals. Contribute to service growth through community engagement, education and strategic lead generation. Deliver a high-quality, person-centred customer experience focused on wellbeing, independence and active ageing. Work collaboratively with multidisciplinary teams to support communication and continuity of care. Develop and manage individual care plans, budgets and resource allocation aligned to customer goals. Monitor and review service delivery, adjusting plans as needed to ensure outcomes and effective use of funding. Desired Skills and Experience Experience, Skills & Knowledge We’re looking for someone who brings: Strong case management capability, including assessment, planning and coordination of care. Demonstrated skills in personal care and supporting complex customer needs. Effective leadership and team building skills with the ability to support and guide staff. Highly developed customer service skills with a focus on quality and continuous improvement. Strong organisational skills with the ability to prioritise, plan and delegate work effectively. Ability to work autonomously within guidelines while escalating matters appropriately. Proven conflict resolution skills and ability to manage challenging situations professionally. Experience providing staff support, coaching and counselling. High standard of written communication, producing clear and timely documentation. Excellent interpersonal and communication skills with the ability to engage diverse stakeholders. Strong problem-solving skills and ability to exercise sound judgement while maintaining confidentiality. Demonstrated experience managing teams and systems, with knowledge of aged care, relevant legislation (Aged Care Act, WHS) and care management systems. Qualifications Certificate IV or higher in Aged Care, Community Services, or a related field. Senior First Aid Certificate. Current SA driver’s license. Satisfactory police check/clearance. Benefits Vehicle: $10,500 vehicle allowance or a fully maintained vehicle. Increased take-home pay by up to $15,899 with salary packaging, plus a tax- free meal and entertainment card worth up to $2,650. Flexible, family-friendly working arrangements. Annual "thank you" dinner, plus an end-of-year celebration with a gift of appreciation. Employee assistance and wellbeing programs, including confidential counselling, free vaccinations, onsite physiotherapy for all staff and free participation in community events. #J-18808-Ljbffr Kalyra Communities