Family Support Coordinator Temp

Job Description

Job Description

Description:

We’re seeking compassionate and dependable Family Care Representative Temps to provide phone-based support to families during an emotionally difficult time. In this role, you will explain information, ask sensitive medical and personal-history questions, and guide families through the process with professionalism and care.

This position requires strong customer service skills, emotional steadiness, accuracy, and respect for confidential information. The available schedule includes evening hours, with paid training provided. 

This is a six-month temporary assignment with the possibility of conversion to a regular full-time position based on performance and business needs.

Shift Schedule

• Sunday–Thursday, 3:00 p.m.–11:30 p.m. CT

Core Functions

• Answer incoming telephone calls and respond to time-sensitive communications from hospitals, medical examiners, justices of the peace, and other authorized organizations.
• Receive and screen referrals using established medical and eligibility criteria.
• Contact legal next of kin by telephone, explain the opportunity for tissue donation, answer questions, and obtain consent when the family chooses to proceed.
• Conduct and document detailed medical and personal-history interviews by telephone.
• Maintain accurate and complete case records and coordinate required follow-up.
• Protect confidential information and maintain professionalism throughout every interaction.

• High school diploma or equivalent.
• Experience working in a remote, customer-facing environment and discussing confidential and sensitive information by phone.
• Experience in healthcare, hospice, funeral services, social services, or emergency response is helpful.

Core Competencies

• Strong customer service and interpersonal skills.
• Clear, compassionate, and professional phone communication.
• Ability to remain calm and focused during sensitive or emotionally difficult conversations.
• Strong listening and organizational skills.
• Consistent attention to detail and accuracy.
• Ability to ask sensitive questions with care and professionalism.
• Ability to type and navigate multiple systems while speaking by phone.
• Ability to follow established procedures and guidelines.
• Ability to work independently and as part of a team.
• Dependability and punctuality for scheduled shifts.
• Private, distraction-free remote workspace.