Program Assistant - 4983

Pyramid Safe Haven Staff Position

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.

The Pyramid Safe Haven is a 125-bed, low-barrier shelter operated by BronxWorks for chronically street-homeless single adult men. Located in the Melrose section of the Bronx, Pyramid follows a Housing First model and provides on-site services including case management, psychiatric and medical care, substance use counseling, meals, showers, and housing placement support. Referrals are made exclusively through NYC's Street Homeless Outreach Teams. The program focuses on building trust and engagement while supporting clients in transitioning into stable, long-term housing.

Essential Duties and Responsibilities

• Pick up and deliver packages, proposals, and reports. Errands throughout the city may be required on a moment's notice
• Enter client and program data into computer databases and other tracking systems
• Ensure that databases are up-to-date and data is properly entered
• Generate statistical reports
• Gather information needed for proposals, reports, and program management, including inventories and fixed asset registers
• Ensure that client files contain required paperwork and information
• Assist with direct service to clients including screening, registration, intake, and follow-up
• Update information on community resources (e.g., bulletin boards, ACES manual)
• Attend community events to publicize agency service Assist in the preparation of mailings
• Provide general clerical support, including filing, faxing, word processing, typing, photocopying, and sorting mail
• Answer telephones, relay messages and greet clients and other visitors
• Collect and alphabetize staff time sheets
• Attend meetings and training sessions on tracking systems
• Organize special events, including program celebrations, client trips, etc.
• Perform additional duties as assigned

Program Specific Responsibilities

• Launder client clothing
• Launder all safe haven linens weekly
• Develop a system to do both client laundry and safe haven linens
• Provide client care access at scheduled times
• Organize client care room and laundry room
• Provide new incoming clients with immediate concrete services including clothing and toiletries
• Coordinate client supply rooms
• Keep ongoing inventory of client supplies
• Assist Administrative Assistant with data entry as needed
• Monitor drop-in center for unclaimed items and confiscate items as necessary
• Assign drop-in clients lockers
• Complete unit inspections
• Assist with client unit cleanings
• Submit work orders for all required program repairs and maintenance. Follow up to ensure each request is completed in a timely manner.

Qualifications

• Driver's License from the state of residence is required
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile, and copier equipment
• Proficiency in basic filing principles and standard correspondence formats
• One to two years relevant experience preferred

Physical Requirements

• Excellent map reading skills and ability to navigate public transportation system
• Excellent organizational and interpersonal skills
• Strong grammar skills
• Ability to use a computer for prolonged periods
• Ability to occasionally lift and/or move up to 10 pounds
• Ability to stand, walk, or sit for long periods of time
• Ability to climb five flights of stairs
• Ability to bend and retrieve objects and/or documents
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
• Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact View email address on click.appcast.io.