Impact Manager

Position Overview Impact Manager (IM) leads and develops a team of AmeriCorps members (ACMs) as idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students to improve performance. Reporting to an Impact Director and working from partner schools, the IM implements City Year’s school‑based Whole School Whole Child (WSWC) service model, mission, and practices. The IM is also an effective talent developer who supports AmeriCorps members through a challenging and rewarding year of service. Primary Responsibilities Service Delivery & Impact Observe and coach ACMs in academic intervention programs and student engagement strategies, providing feedback to support continuous growth and monitoring student outcomes. Observe and coach ACMs in Social Emotional Learning interventions, providing feedback to support continuous growth and monitoring student outcomes. Oversee ACM‑led school climate activities and organizational initiatives, including student/parent/family engagement events, and integrate fully with school initiatives. Manage or oversee after‑school programs through development or implementation of curriculum to enhance enrichment experiences. Partner with Impact Leadership to support needed data collection, analysis, and utilization by: overseeing data collection and input by ACMs, tracking progress to goals and meaningful student outcomes, informing data‑driven decisions and strategy. Am\`AmeriCorps Member Program Delivery & Experience Lead, manage, and coach a team of 5‑12 ACMs to achieve service performance requirements, meet corps practitioner standards, and reach their leadership development potential. Provide ongoing mentor, support, and development through consistent individual check‑ins and team support. Build a positive team culture where ACMs feel valued, supported, challenged, and successful. Ensure ACMs engage in training material and feedback from coaching to continue improving within their Student Success Coach role. Partner with Impact Coach and Impact Director to identify trends across teams to provide support through training and coaching. Partner with Impact Leadership on ACM professional and career development and training (Leadership After City Year, resume reviews). Service Partner Management Build and cultivate strong partnerships with teachers, principals, school/district staff, and other key decision makers to support the successful implementation of WSWC and create the necessary conditions for ACM success. Monitor implementation of school partnership agreement and conditions for success. Participate in school leadership meetings, sharing updates and offering support with school‑based initiatives and ensuring continuous alignment on service. Leverage consistent and strong communication and negotiation skills to ensure best possible implementation of WSWC for positive student and ACM outcomes. Coach Service Leaders and team on organizing and leading culture‑building activities and trainings within the schoolhouse. Use data to continuously evaluate partnership progress and satisfaction, and student and member outcomes, and engage with school/district instructional coaches and Impact leadership to ensure ACMs receive additional coaching and support as needed. Participation in Organizational Initiatives Partner with City Year New Hampshire departments and staff through applicant interview process, stakeholder engagement, event and service day participation, and cross‑departmental committees as needed to ensure site‑wide goals are met. Participate in both individual and site‑wide learning opportunities centered on Diversity, Belonging, Equity, and Inclusion (DBIE) practices. Contribute to Impact Department operations by leading short‑term and/or annual projects to improve overall service impact and/or ACM experience. Basic Qualifications Relationship Development Demonstrated ability to develop and manage complex relationships with schools and community partners. Proven ability to have tough conversations and hold people accountable toward performance goals. Manage relationships with a diverse group of internal and external stakeholders to achieve service goals and corps member development. Talent Development Proven success managing diverse teams toward a common goal. History of coaching/leading young people between the ages of 17‑24. Execute to Results Experience achieving transformational results with students from low‑income communities at the classroom, school, or network level. Ability to problem‑solve, troubleshoot, and show creative problem‑solving when faced with barriers. Communication Ability to translate mission and vision from organization level and communicate complex topics for specific audiences. Communicates effectively, efficiently, and with transparency to the right people at the right time. Drive Vision Experience creating a climate in which others feel connected to an organization’s strategy and proven ability to lead through change. Proven success setting goals and direction with a keen understanding of how they fit into broader strategies to connect mission to day‑to‑day work. Additional Experience Preferred 3‑5 years of relevant experience, preferably in the education sector. City Year/AmeriCorps experience is a plus. Familiarity with Manchester and/or Manchester School District is a plus. Ability to develop diverse talent through coaching, performance plans, reviews, and leadership opportunities. Thrives in a diverse, youthful, high‑energy, entrepreneurial, and fast‑changing environment. Benefits Full‑time employees are eligible for vacation, sick days, and organization holidays. Participation in all benefit programs City Year establishes and makes available to eligible employees. Medical, dental, vision, life, accidental death and dismemberment, and disability coverage. Flexible Spending Accounts (FSA) and other benefits, including 401(k) plans pursuant to company policy. Employment at City Year is at‑will. City Year does not sponsor work authorization visas. Equal Opportunity Employer City Year is an equal opportunity employer committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or other protected characteristics. The Company is an affirmative action employer and encourages applications from all backgrounds. All other statutory and regulatory statements apply, including Fair Labor Standards Act and Family and Medical Leave Act. #J-18808-Ljbffr City Year