Administrative Supervisor

What You Will Do The Administration Supervisor is primarily responsible for overseeing key support functions at their corresponding supply chain location, as well as handling Human Resources tasks. This includes directly supervising a high performing team of Inbound and Outbound Coordinators, Quality Assurance/Inventory Coordinator, and other Support Associates. Additional tasks include managing the facility’s Holding Account, and ensuring store claims are processed, inventory discrepancies are resolved, and traffic/transportation issues are addressed. This person is also responsible for onboarding facility staff, assisting associates with payroll and benefits enrollment, and ensuring personnel performance standards are set, monitored, and reviewed. Finally, this role is responsible for other duties as assigned which may include additional support of operations associates as needed by the operations leadership teams. Responsibility Statements Communicates clear expectations for associates and provides timely and constructive feedback Monitors and manages associate performance, ensuring that associates are executing assigned tasks accurately and as scheduled Mentors and builds relationships with associates, recording planned encounters when needed Holds direct reports accountable to expected behaviors and performance levels through regular coaching, feedback, and the completion of annual reviews Monitors cross-training of Inbound Coordinator, Outbound Coordinator and Inventory Coordinator for backfilling purposes Manages the checkbook; pays vendors for lost units and adds credit when additional units are found Monitors the following activities from the Inventory Coordinator or perform directly: (1) Contacts stores regarding store claims and make adjustments for loss, (2) Researches missing units in store database to identify any additional units they received and brought into inventory to account for missing stock, (3) Processes store claims in access database, and (4) Makes adjustments to inventory in HOST mainframe system Handles escalated customer service calls from stores or when associates are busy; general store calls may include questions regarding: Proposed product shipment dates, Emergency bill, S.O.S orders, Vendor calls, Store claims Resolves inventory discrepancies and miss-picks Order appropriate supplies when requested/needed Process expenses for the facility Manages the load planning process Verifies timesheet entry, vacation, sick time, and attendance of associates Coordinates hiring, orientation, and training of new associates Ensures associate training requirements are current and documented in training system Supports the administration of and adherence to HR activities including recruiting/hiring, performance management, engagement survey, benefits enrollment, training, and relevant policies and procedures Participates in incident review process for safety incidents and product incidents Handles worker compensation claims and records Ensures all files, postings and signage are compliant Ensures all administrative records are kept and are compliant with record retention Ensures financial records are accurate and all facility bills are paid Communicates effectively with associates regarding business objectives or current issues Provides associates with meaningful developmental opportunities and prepares them for upward promotion if interested Discusses and resolves issues with and between associates Participates in the hiring process by initiating job requisitions when appropriate and interviewing prospective candidates Ensures associates receive proper training Other duties as assigned What you Need to Succeed Minimum Qualifications High School Diploma or GED 5 years’ experience in a distribution or warehouse facility with increasing responsibilities Preferred Qualifications Bachelor’s Degree – Business, Human Resources, or related field Experience at other facilities in the Lowe’s network, or in an industrial setting Experience in a Human Resources function Experience preparing, analyzing, and interpreting financial reports and data Leadership experience with direct report responsibility Experience mentoring and coaching others Experience managing projects, resources, time, and budgets Basic computer skills including a working knowledge of Microsoft Office Suite Bi-lingual skills, if applicable to the facility Pay Range $61,600.00 - $102,900.00 annually About Lowe’s Lowe’s Companies, Inc. is a Fortune 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. #J-18808-Ljbffr