American Girl NY - Food Expeditor (seasonal)

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers. The Team The seasonal Food Expeditor position is part of the American Girl New York City retail store's Cafe team. The Opportunity The American Girl New York City retail store and Cafe is looking for a dynamic individual to serve as a seasonal Food Expeditor and approach and engage all Café customers in a professional and courteous manner. What Your Impact Will Be Treat all guests equally and respectfully. Service all guests with proper etiquette and according to AG standards, including but not limited to: delivering food and beverages, suggestively upselling, tables are checked and maintained throughout the seating by clearing, and resetting tables. Initiate conversations with customers and provide them with personalized attention. Display positive, friendly demeanor and passion for working in a child friendly environment. Use sound judgment with challenging service situations, react quickly and professionally, and involve a supervisor when needed. Manage special requests and birthday information accurately and timely. Assist with parties and storewide special events, stocking supplies, and other projects as requested by a supervisor. Follow food safety guidelines, including but not limited to: proper food labeling and storage, FIFO, foods stored at proper temperature, and avoiding cross-contamination. Have knowledge and understanding of local and state health sanitation laws. Company guidelines on safety and sanitation are followed for personal hygiene. What We’re Looking For ServSafe certification, preferred. 1 to 2 years of experience, preferred. Experience working with children, preferred. Impeccable customer service skills. Must be able to work a flexible schedule, including nights, weekends and holidays. The hourly rate for this position $18-19.75.* *Hourly rate is based on a candidate’s education, skills and experience. Mattel is an affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities. #J-18808-Ljbffr Mattel