Appointment Scheduler

Job Summary

Baden Street Settlement is seeking a highly organized, detail-oriented, and dependable Remote Appointment Scheduler to join our team. The successful candidate will be responsible for coordinating appointments, managing scheduling requests, maintaining calendars, and ensuring smooth communication between clients, staff members, and relevant departments.

This position requires excellent communication skills, strong organizational abilities, and the ability to manage multiple scheduling tasks efficiently in a remote work environment.

Key Responsibilities

• Schedule, coordinate, and confirm appointments for clients and staff members.
• Manage calendars and maintain accurate appointment records.
• Respond to incoming calls, emails, and scheduling inquiries professionally.
• Send appointment confirmations, reminders, and follow-up notifications.
• Reschedule or cancel appointments as requested.
• Communicate scheduling changes to the appropriate departments.
• Maintain organized digital records and update scheduling systems.
• Monitor appointment availability and prevent scheduling conflicts.
• Provide courteous customer service and address basic scheduling concerns.
• Assist with administrative duties and other tasks as needed.

Qualifications

• High school diploma or equivalent required.
• Previous experience in appointment scheduling, administration, or customer service is preferred.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficiency with computers, email, calendars, and scheduling software.
• Ability to multitask and maintain attention to detail.
• Comfortable working independently in a remote environment.
• Reliable internet connection and a suitable home workspace.

Key Skills

• Appointment Coordination
• Calendar Management
• Customer Service
• Administrative Support
• Data Entry
• Written and Verbal Communication
• Time Management
• Problem-Solving
• Attention to Detail

What We’re Looking For

We are looking for a proactive and dependable individual who can manage appointment schedules accurately while providing a positive experience for clients and team members. The ideal candidate should be professional, responsive, organized, and comfortable handling scheduling responsibilities independently.