Residential Service Technician

Charleston Residential Service TechnicianCharleston, South Carolina, United StatesWe are looking for a Residential Service Technician who will service our current customers' security systems to ensure the issue is resolved in an accurate and timely manner. This is a fantastic opportunity to earn a great performance-based income, while providing a valuable service to our customers.What's In It For You!Aggressive pay that includes hourly paid training, and 100% uncapped commission after training is completed.Plus career mobility. This is more than a job!Off every other weekend!Company fuel card, company equipment provided (i.e. iPhone, iPad)…BE IN CONTROL OF YOUR INCOME!Comprehensive and on-going paid training when you start. WE INVEST IN YOU!Engaging and fun company culture that's made up of diverse people.Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.Great medical, dental, vision, short- & long-term disability and life insurance options.Company paid holidays, floating holiday and paid time off (PTO).401(k) plan with competitive company match.Eligible for free monitored security system after 90 daysEducation assistance – we encourage & support our employees who want to improve their skills and further their education for advancement.Birthday and Work Anniversary Rewards.ResponsibilitiesServicing residential security systems accurately and efficientlyMeeting or exceeding performance goals on a consistent basisPerforming walkthrough of home to determine the optimal system configuration, and to identify up-selling opportunitiesKeeping the customer informed at all times of what the service process will entail, whether walls will need to be drilled in order to run wiring, etc.Connecting in-home system up to our central monitoring system, activating system and performing customer demonstrationMaintaining good administrative responsibility by submitting billing and payroll paperwork in a timely and accurate mannerEnsuring the highest level of safety and responsibility in order to avoid injury, property damage or loss of unused materialsProviding exceptional customer service at all timesConsulting with management on any issues or concernsCleaning up work area thoroughlyMaintaining all company equipment, including truck, tools, inventory, etc.Maintaining a professional appearance and demeanor at all timesQualificationsHigh School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college, a plusGood sales skills, particularly with strong up-selling and closing abilitiesMechanical aptitudeStrong customer service skillsCommitment to safetyAbility to work effectively both on an individual basis and as part of a teamProfessional appearance and demeanorHigh energy, fun and positive attitudeSchedule flexibility and the ability to work weekendsThorough understanding of alarm systems (user interaction, troubleshooting, etc.) a plusAlarm, cable installation, or telecom experience, a plus