Process Manager, Monthly Billing - Pulse

Process Manager, Monthly Billing - Pulse The PULSE Network, an integral part of Capital One's financial services and banking network solutions, drives complex, customer-facing implementations, platform modernizations, and seamless onboarding initiatives across a highly regulated global space. To support this rapidly evolving ecosystem, we are seeking a Manager of Process Management to lead a high-performing team dedicated to designing, optimizing, and delivering flawless workflows that eliminate operational friction and scale business efficiency. Collaborating closely with passionate, cross-functional leaders, you will influence strategic outcomes that directly boost the company’s bottom line while leveraging data-driven insights to champion data integrity, establish operational benchmarks, and ensure seamless execution across the enterprise. As the Principal Process Manager for Monthly Billing Operations, you will be responsible for overseeing the end-to-end configuration, validation, and freeze of recurring monthly billing processes within the Oracle Revenue Management Billing system. This critical role ensures accurate fee application across numerous monthly transactions, manages the monthly reconciliation close, and leads strategic initiatives to automate billing workflows, minimize revenue leakage, and maintain strict compliance with internal controls and external partner agreements. Responsibilities Creating and validating processes Designing and producing metrics used to measure efficiency and effectiveness Driving process improvements aligned with desired customer outcomes Analyzing, identifying, and correcting data issues with systems used or owned by a department Providing subject matter expertise on processes when representing the department in projects and other meetings Managing and leading a team of associates Oversee end-to-end configuration, validation, and systemic "freeze" of recurring monthly billing cycles within the Oracle Revenue Management Billing (ORMB) system Manage the monthly reconciliation close process, ensuring that interchange fees, switch fees, and network processing charges are applied correctly Basic Qualifications Bachelor’s Degree or Military Experience At least 5 years of experience in Process management Preferred Qualifications Master’s Degree or MBA Lean certification or Six Sigma certification At this time, Capital One will not sponsor a new applicant for employment authorization for this position. McLean, VA: $134,400 - $153,300 for Manager, Process Management Houston, TX: $122,100 - $139,400 for Manager, Process Management Riverwoods, IL: $122,100 - $139,400 for Manager, Process Management This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to View email address on click.appcast.io. Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). #J-18808-Ljbffr Capital One National Association