Clerk I

This position is located in Lawrence, Ma. The Department of Developmental Services - Merrimack Valley Area Office is seeking a motivated candidate for the position of Clerk I who will greetall visitors in a pleasant and welcoming manner. Ensure the lobby environment and designated work areas and shared spaces are organized and safe for all visitors. The Clerk I will be responsible for answering the phone as needed and directing calls to the appropriate staff member while also sending and responding to emails as necessary. The Clerk I will also place mail in the Mailboxes or deliver packages to staff that are in the office. The Clerk I is also responsible for preparing photocopies as requested and scanning and shredding documents, operate equipment such as postage machine, scanners, shredders and other office equipment as necessary. Participation in on-line computer trainings as necessary and perform other duties as assigned. Duties and Responsibilities (these duties are a general summary and not all inclusive): Required Knowledge, Skills, and Abilities * Strong knowledge of the English language, including grammar, spelling, punctuation, and effective written and verbal communication. * Ability to read, interpret, and apply applicable laws, regulations, policies, procedures, and departmental guidelines. * Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint. * Ability to follow written and verbal instructions with accuracy and attention to detail. * Ability to accurately enter, organize, maintain, and retrieve records, files, and other information using established filing and recordkeeping procedures. * Ability to work accurately with names, numbers, codes, and other confidential or sensitive information. * Strong organizational skills with the ability to prioritize multiple assignments in a fast-paced office environment. * Ability to communicate professionally and courteously with staff, clients, visitors, and the public, both in person and by telephone. * Ability to establish and maintain positive, collaborative working relationships while providing exceptional customer service. * Ability to type accurately and efficiently and operate standard office technology and equipment, including computers, multi-line telephone systems, photocopiers, scanners, printers, fax machines, shredders, and other office equipment. * Ability to maintain a clean, organized, and professional office environment, including keeping reception and common areas orderly and sanitizing shared office equipment and workspaces as needed. * Ability to answer and route incoming telephone calls accurately and efficiently while providing courteous assistance to callers. * Bilingual communication skills are preferred and considered an asset. • Complete all mandatory training on time and via the computer training site. • All other related duties as identified. * About the Department of Developmental Services: The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government. Pre-Hire Process: Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website. * Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Recommended candidates must successfully complete pre-employment screening which includes: * Disabled Persons Protection Commission (DPPC) Abuse Registry Search: * Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. * National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. * ADA Reasonable Accommodation: *If you require a reasonable accommodation with the application/interview process, please contact us at:* EOHHS Candidate ADA Requests For technical help with Mass/Careers/, including logging into your profile and/or resetting your password, please call the Employee Service Center at View phone number on click.appcast.io for assistance. For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at View phone number on click.appcast.io Ext. #4. ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT First consideration will be given to those applicants that apply within the first 14 days. Qualifications: None Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range/./ Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: * Administrative Services Organization: * Department of Developmental Services Title: Clerk I Location: Massachusetts-Lawrence - 280 Merrimack St Requisition ID: 260004UT