Ink Customer Technical Service Rep (embed)

Career Opportunities: Ink Customer Technical Service Rep (embed) (6039) Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers. For more information, please visit our website. Work Location: This role is based on-site, Ridgefield Park NJ Overview Responsible for identifying the technical and continuous improvement needs of assigned customer and coordination of any technical activities related to the same. This may include coordination of both laboratory and manufacturing activities, and applicable training and development of customer employees. Provides strong press side technical service, troubleshooting of problems and provides detailed and consistent technical reporting. Supports customer’s schedule through production coordination, and at times may need to provide color matching, formulating, and small batch blending support on-site at the customer location. Provides performance feedback on ink room personnel and address issues accordingly. Essential Job Functions Directs Housekeeping and Safe operations. Ensure processes are being reviewed and completed properly. Reporting any issues/gaps. Act as point person in operational InPlant matters for the customer and Sun Chemical. Coordinates with Sales, CTS, and CSC leadership to ensure proper technical support within the given customer. Identifies rework opportunities based on review of batch tickets. Takes leadership role in Continuous Process Improvement activities within the InPlant. Provide strong press side technical support. As needed, perform color match, produce and quality control inks to ensure inks meet/exceed the customer’s specifications. Maintain detailed production and QC records. Completion of in plant personnel performance management reviews, coordinate in plant personnel training and employee development programs, work closely with HR regarding employee relation matters. Address personnel performance. Prepares monthly reports to keep management informed. Required Education and Experience Technical Degree (BS) or 5-10 years of industry experience. Good verbal and written communication, analytical and mathematical skills, and creative problem solving. Strong knowledge MS Office and SAP. Intermediate skill set with Gantt charts. Manage multiple complex projects at once. High level of pressroom and printing process knowledge. Preferred Education and Experience Experience with flexographic printing Usage and/or mastery of Kepner Tregoe methodologies 3-5 years of field Customer Technical Service experience BENEFITS We offer a range of market‑competitive total rewards that include merit increases, paid holidays, paid time off, medical, dental, vision, short and long‑term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary. EQUAL EMPLOYMENT OPPORTUNITY It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law. Note: The base pay range listed is a good‑faith estimate of what Sun Chemical may offer to new hires for this position. Actual compensation may vary based on a variety of factors, including the candidate’s knowledge, skills, and abilities (KSAs), relevant experience, education, certifications, and alignment with the minimum job qualifications. Additional considerations may include prevailing wages in the work location and internal equity within Sun Chemical. #ID23 #J-18808-Ljbffr