Service Receptionist

Service Receptionist

The major tasks, duties, and responsibilities that make up a car dealership receptionist job description are listed below:

• Guarantee all checks in accordance with company policy.
• Answer phone and direct customers/prospects to the appropriate department and ensure to follow-up in a timely manner
• Diplomatically handle customer complaints and refer them to the appropriate individual/unit for resolution
• Ensure all company safety policies and procedures are strictly followed
• Ensure to check with management at the end of each shift before leaving the dealership to ascertain they do not need anything additional
• Responsible for daily filing (service repair orders, parts counter tickets, car deal files, and hard copies)
• Use the dealership's computer system to calculate customer's bills
• Responsible for receiving payments (cash, checks, and credit card payments) from customers and document the amount received on the repair order and/or counter ticket
• Provide customers with accurate change and issue receipts to them
• Responsible for processing internals daily
• Maintain confidentiality of customer and company information at all times
• Attend to customers with a clear, friendly voice along with a professional demeanor
• Maintain and keep customer areas tidy
• Responsible for stocking fresh complimentary snacks and beverages for customers
• Attend to waiting customers.

Qualifications

• High School Diploma or GED
• 2 years experience as an Automotive Receptionist
• Communication skills to effectively communicate customers' interest needs and requests to management and sales personnel; as well as written communication skills for filing and documentation
• Appropriate phone handling etiquette for polite conversation with customers and prospects; and for promptly and efficiently handling a multi-line phone system
• Microsoft Word, Outlook and Excel skills