It Support Specialist

This position is a 6 month contract.

Compensation: $28 - 35/hr

We are seeking a detail-oriented IT Support Specialist with 2+ years of hands-on experience to manage and support our dual-OS hardware infrastructure. In this role, you will serve as a primary technical resource for end-user support, device deployment, and system configuration across both Windows and macOS environments. The ideal candidate brings strong administration skills in Intune, Jamf, and Active Directory / Entra ID to ensure seamless onboarding, device compliance, and hardware operations.

Responsibilities

• Key Responsibilities
• Provide Tier 2/3 technical support for local and remote employees operating on Windows 10/11 and macOS environments.
• Diagnose and resolve hardware, software, network (VPN, Wi-Fi), and peripheral issues in a timely manner.
• Maintain system documentation, user guides, and technical SOPs.
• Administer and deploy macOS devices using Jamf Pro / Jamf Connect, ensuring policy compliance, configuration profiles, and software updates.
• Manage Windows endpoints using Microsoft Intune / Endpoint Manager, including Autopilot provisioning, compliance policies, and configuration profiles.
• Manage user accounts, security groups, permissions, and group policies using Active Directory and Entra ID (Azure AD).
• Automate and streamline zero-touch provisioning for newly hired staff across both Mac and Windows systems.
• Execute secure offboarding procedures, including account deactivation, device retrieval, and remote device wipes.

Qualifications

• Experience: Minimum 2 years of professional experience in an IT Support, Service Desk, or Desktop Support role.
• Experience troubleshooting proficiency in both Windows 10/11 and macOS.
• Demonstrated experience administering Jamf (Jamf 200/300 certification is a plus).
• Demonstrated experience administering Microsoft Intune for endpoint security and application deployment.
• Hands-on experience with Active Directory, Group Policy Objects (GPOs), and Entra ID (Azure AD).