Account Manager

ACCOUNT MANAGER, Account Services Department (This role will be based out of our Syracuse, New York or Rochester, New York offices). The Account Manager helps manage and support the agency’s relationship with the client by helping to develop marketing strategies and plans. Responsibilities Solutions provider. Become a client expert. Be a project expert. Contribute to ideation. Work with agency teams/SMEs to develop marketing strategies and tactics that ladder directly to client objectives. Exercise discretion and independent judgment with respect to possible courses of action and make appropriate decisions or recommendations. Disseminate all client briefs & directives along with corresponding Click Up tasks to ensure deadlines are met. Conduct & organize meetings that provide solid strategy, direction & resources for the agency SME teams. Provide an accurate record of all decisions made in meetings and ensure the individuals follow through to completion. Provide regular updates. Develop project budgets/estimates as needed. Manage the overall development and execution of assigned plans and programs, including internal creative process from brainstorming through production and delivery. Organize and lead weekly status meetings for all active projects. Obtain client approval for all creative materials. Serve as the primary day-to-day contact with client/s on assigned projects. Identify new growth opportunities to increase the level of service provided to assigned client/s. Maintain a dependable system of communication with client, ensuring that information flows between client and agency on an appropriate, timely and regular basis. Troubleshoot issues relating to specific jobs and coordinate with the account supervisor as needed. Produce and present client-ready decks and reports for meetings and presentations. Keep PHG leadership teams aware of all successes and challenges associated with assigned clients. Uphold agency core values. Enter time on a daily basis. Qualifications 3+ years of agency experience in an account management role. Experience working with B2B clients, lead generation, and buyer journeys. Bachelor’s degree in advertising, marketing, business or related degree required. Strong understanding of advertising and marketing disciplines, advertising and sales promotion programs, media advertising, direct mail, trade shows, public relations, point-of-purchase and online advertising strategies. Computer proficiency including word processing, data entry, spreadsheets and generating reports using standard software applications. Ability to communicate effectively, both orally and in writing. Ability to read, write, analyze and interpret general business periodicals and professional journals. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Ability to analyze and solve problems. Excellent organizational skills. Excellent attention to detail. Ability to work independently and as part of a team. Benefits Hybrid work – split your week between working in our office or at home. Generous PTO policy, including flex time. Paid parental leave. Medical, vision, dental benefits. Resources for savings and investments such as our 401(k) plan with company match. Company-sponsored events and swag. Dog friendly work environment. Opportunities to learn, develop, network, and connect. Total compensation for this role is designed to be competitive with the market. The anticipated salary range for this Syracuse, NY-based position is $55,000 to $70,000 per year. The final offer will depend on the candidate's experience, skills, abilities, and geographic location, along with other business and organizational considerations. PHG also provides a comprehensive benefits package. Equal Employment Opportunity Statement We strongly encourage people of color, members of the LGBTQAI+ community, people with disabilities and other underrepresented groups to apply to join our team. #J-18808-Ljbffr