Sr. Business Analyst

Job Summary Responsible for identifying, analyzing and documenting business processes and requirements. Assist with the design, test, and implementation of new systems and existing system enhancements. Using basic research, analytical, and problem solving skills the business analyst will assist in identifying and resolving production issues. Duties and Responsibilities Lead business process redesign and assist in implementing solutions, including setting priorities and preparing functional flow diagrams/maps and other documents to capture departmental standards, processes and methodologies. Recommend, test, train, document, implement and plan for improvements, enhancements, and new applications to various systems. Participate in or lead project cross‑functional project teams. Participate in the design, creation, and maintenance of the Back Office and Enterprise Systems products and activities. Work with leadership to develop strategies to support company needs. Serve as liaison between department and internal client groups, other departments, and vendors. Train department on system access and utilization, including report writing. Education, Experience & Certifications Associate degree or equivalent work experience required. Bachelor’s degree desired, preferably in Computer Science or Business Administration. 5+ years experience with large enterprise systems. Hands‑on experience with system implementation required. Vendor management experience preferred. Functional Skills Analytical skills: effectively uses data to generate insights for operations excellence. Planning & prioritization: focus on highest impact, highest value. Financial & business acumen. Communicates effectively and candidly. Problem solving: ability to use rigorous logic to solve problems with innovative, effective solutions. Process improvement: strive to continually improve. Ability to build and leverage talent. Ability to work in a challenging, fast‑paced environment and adapt to new situations as they arise. Ability to effectively communicate, inform, and influence senior leaders. Ability to work cross‑functionally on multiple initiatives with a successful record of advancing projects. Equal Opportunity & Employment Eligibility Papa Johns is an equal opportunity employer. Papa Johns is a federal contractor that participates in the E‑Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E‑Verify and Right to Work notices are available for applicants to review in both English and Spanish. #J-18808-Ljbffr Papa John's USA, Inc.