Sr. Business Analyst

Overview The Business Analyst job family defines skills for formulating and defining system scope using information technology and industry knowledge/requirements, based on both user needs and a good understanding of information technology, business processes, and industry requirements. The job progression identifies responsibilities ranging from assisting, formulating and defining systems scope and objectives to self-directed activities that result in client’s long term improvements in business processes. Responsibilities Provides BU Support, resolving issues not requiring extensive business / system knowledge. Communicates incident status / clarifies issues with business partner. Escalates incidents to seniors where business process and extensive system knowledge is required. Resolves application incidents and problems that require app code and/or op modifications such as lower complexity software problem resolution, training issues and documentation, and data problems requiring moderate business analysis, extensive business, and/or system knowledge. Responsible for a liaison role between the business and IT services providers to ensure functional specs are understood and they have what they need to develop their tech specs. Analyzes issues to be solved within an enterprise and helps provide solutions to meet the desired business outcomes through the use of IT. Understands and documents business requirements and user requirements to ensure system designs meet business needs. Ensures knowledge transfer to the support organization occurs prior to system go-live. Schedules and communicates the system go-live date. Develops and/or updates documentation and training materials. Ensures IT and SOX compliance is covered. Documents functional requirements that describe the system, process, or product to fulfill business requirements. Responsible for functional design of application systems across all technologies and platforms. Translates user requirements to process and data requirements. Converts specifications about business problems into sequence of detailed programming instructions to solve business problems through automation support. Constructs program flow charts to describe the processing of data and development of precise steps and processing logic across all platforms. Provides broad understanding of platforms and applications across all technologies. Functions as an IT advisor to the business units. Oversees and guides the team of Business Analysts I, II. Qualifications Experience in Disaster Recovery and Governance Continuous Integration/Continuous Delivery efforts and advocate for automation where possible Knowledge of the ServiceNow platform and how to enhance product development Planning and estimating the specific requirements involved in a project or strategic initiative Facilitating meetings with organizational leadership and organizing presentations 6+ years of experience required Company & Equal Opportunity ACL Digital is proud to be an Equal Employment Opportunity Employer. We are committed to diversity and inclusion regardless of age, race, color, ancestry, religion or creed, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity, veteran status or any other characteristic protected by law. To ensure a fair and transparent hiring process, we encourage you to review the following resources: Know Your Rights; Pay Transparency Act; IER Right to Work Document. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or employment application, please contact us by completing our Accommodations for Applicants form. For any other queries, send an email to View email address on click.appcast.io or call the ACL Digital HR Help/Accommodation at View phone number on click.appcast.io. #J-18808-Ljbffr ALTEN