Account Operations Specialist II (Manheim)

Job Description Serves as account liaison coordinating and executing account SLA's. Serves as a primary point of contact for auction vendors/clients. Engages with clients to understand requirements, upsells CAI products and services, and ensures the work agreed upon is completed to client expectations. Provides solutions and ensures the sales proceed in a mutually beneficial manner for the client and for Cox. Coordinates with auction personnel and other stakeholders across all aspects of customer engagement. Responsibilities Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams and various stakeholders. Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders. Coordinate sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services. Build positive relationships with assigned clients, examine vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition report and imaging audits to reduce the risk of policy loss and goodwill expenses. Educate and act as liaison for clients on auction processes and recommend and/or upsell Manheim/CAI products and services based on client needs. Demonstrate effective prioritization skills, professionalism in client relationships, and assist in resolving client issues promptly and professionally. Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per client SLA guidelines. Proficiency with computer software including Microsoft Office applications and other internal business platforms. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. Perform any other duties assigned. Qualifications Minimum High School Diploma/GED and 3 years' experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline. OR 5 years' experience in a related field. Safe drivers needed; valid driver's license required. Preferred Prior experience vehicle reconditioning and/or general auto body knowledge. Self-starter with ability to work with minimal supervision. Ability to handle multiple tasks simultaneously. Excellent verbal and written skills preferred. Ability to operate vehicles with standard and automatic transmission is preferred. Compensation Hourly pay rate is in the range of $20.10 - $30.10 per hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly rate, this role is also eligible for an annual incentive/commission target of $0.01. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. EEO Statement EOE, including disability/vets #J-18808-Ljbffr Cox Automotive Inc.