Operations Support Specialist

Job Description

Job Description

We are seeking an Operations Support Specialist to join our banking operations team in a critical back-office role supporting the daily movement, balancing, and settlement of bank funds. This position requires hands-on experience with core banking operations including ACH processing and disputes, domestic and international wire transactions, daily account settlement, reconciliations, exception processing, NSF/non-post handling, stop payments, chargebacks, and general transaction research. The ideal candidate will have a strong understanding of operational workflows within a financial institution, exceptional attention to detail, and the ability to manage time-sensitive transactions with accuracy and confidentiality. Additional responsibilities include assisting with debit card disputes, regulatory reporting, account research, audit support, balancing activities, and cross-functional support to branch and accounting teams as needed. Candidates should bring prior banking operations, bookkeeping, or accounting experience, strong problem-solving skills, and a solid commitment to operational excellence and customer service. PLEASE DO NOT APPLY if you do not have experience with ACH payments, wiring/transfer of funds, and banking.

• At least 2 years of experience in banking operations, bookkeeping, accounting, or a closely related financial support role.
• Working knowledge of back-office banking functions such as wire processing, reconciliations, settlement, exception review, and transaction research.
• Ability to manage confidential financial information with a high degree of accuracy, judgment, and professionalism.
• Strong analytical and problem-solving skills with the ability to identify discrepancies and follow issues through resolution.
• Experience supporting account resolution, accounts payable activities, or vendor invoice processing is preferred.
• Understanding of risk management practices within a financial or operational environment.
• Proficiency with business systems and applications, including experience with Encompass or similar platforms, is a plus.