CSC On-Call MHP Support Staff

On-Call Mental Health Professional Crisis Solution Center (CSC)

Pay Rate: $63.10 per hour

Shift: Variable. Day shift: 7am-3:30pm, Swing shift: 3pm-11:30pm, Night shift: 11pm-7:30am

Shift Differential: $1.00 per hour for Night Shift & $0.50 per hour for Swing Shift

Benefits: Employee Assistance Program (EAP), Safe & Sick Time, Retirement Plan

Supervised by: CSC Clinical Supervisor

Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW.

About DESC

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

About CSC

The Crisis Solution Center (CSC) is a temporary residential treatment facility that is open 24 hours per day, 7 days per week, including holidays. The CSC provides stabilization services for individuals, ages 18 and older, experiencing a behavioral health crisis, substance use crisis, and a post-overdose crisis. The CSC has two project components, the Crisis Diversion Facility (CDF) and the Crisis Diversion Interim Services (CDIS).

The Crisis Diversion Facility (CDF) is a 16-bed non-smoking facility that offers an alternative option for first responders to divert individuals from jails and hospitals. The facility accepts individuals 24 hours per day, 7 days per week, and has a 72-hour maximum length of stay.

The Crisis Diversion Interim Services (CDIS) is a 30-bed non-smoking facility co-located with CDF. Individuals may be referred from CDF to CDIS for continued support in their stabilization as this is an up to 14-day stay.

Job Description

The On-Call Mental Health Professional works under the direction of the Clinical Supervisor or Project Manager and acts as a member of a multi-disciplinary team. As a member of a multi-disciplinary team providing crisis intervention services at a residential treatment facility, Mental Health Professional is responsible for providing comprehensive psychosocial assessments; coordinating and problem solving with first responders and other referents; creating and developing detailed recovery oriented disposition plans; linking clients with appropriate community resources; facilitating crisis resolution in the least restrictive environment; and assisting with arranging transportation for clients to appropriate facilities as needed.

Major Duties and Responsibilities

• Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case consults for clients admitted to the CSC.
• Complete and document biopsychosocial assessments, intakes, risk and safety assessments, success plans, care conference outcomes, and other clinical support provided according to agency guidelines; provide one-on-one counseling with clients to support their stabilization.
• Create and implement short-term care plans, develop client-driven goal planners and discharge dispositions; facilitate linkages to community resources and services as needed.
• Participate in verbal de-escalation and physical interventions in emergent situations. Work as a team to maintain a safe, therapeutic environment including 15-minute client wellness checks.
• Demonstrate DESC core values and professionalism in all client and staff interactions; follow agency clinical policies and procedures; participate in quality assurance reviews when assigned
• Provide phone consolation for referents of the CSC, monitor office security cameras, answer phone calls, and other administrative duties
• Serve food, do laundry and change linens, help clean common areas, and occasionally clean up bodily fluids and biohazardous waste using appropriate PPE.
• Attend a 1-week onboarding process upon hiring and attending a full day of mandatory training during employment.
• Other duties as assigned.

Minimum Expectations

• Be reasonably available to accept on-call shifts with less than 24 hours' notice during day/swing/night shift hours. Must work a minimum of 15 hours per month or two 7.5-hour shifts.
• Maintain current contact information with supervisor, including phone, email, text, etc.
• Once a shift is accepted, it is expected that the shift is worked from start to finish, except in extraordinary circumstances that must be communicated with a supervisor.
• Attend to work responsibilities while on duty and limit personal phone calls and other interruptions to break times except for emergencies.

Minimum Qualifications

• Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses.
• Master's degree in social work, psychology or other relevant behavioral science, or Bachelor of Nursing degree with specialty in mental health.
• Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs.
• Be able to pass a Washington State Criminal background check.
• Ability to obtain a Washington State Food Handler's Permit.
• Is familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, Trauma-Informed Treatment, strengths-based client centered treatment, relevant Evidenced based/Emerging best practices, and strong working knowledge of DSM V.

Preferred Qualifications

• Bilingual
• Ability to drive an agency vehicle to conduct agency related business, which requires a current Washington State driver's license and insurable driving record.
• Candidates with diverse cultural backgrounds and experiences are encouraged to apply
• Strong applicants demonstrate the ability to be positive in their empathetic responses to all persons, understand the value of meaningful and deep client engagement, and have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker, and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds, and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Opportunity Employer

DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.