Office Manager

The dynamic administrative support team in Marcus & Millichap's  Chicago Downtown location seeks a new team member to lead our innovative, collaborative team. We’re seeking a personable, individual who desires a professional office environment providing growth and challenge. Ideal candidates for this role are passionate about providing top client service, always looking for ways to improve themselves and their team, and making a difference in the office and the firm’s overall success.

This is a full-time, exempt, in-office position at our Chicago office – not remote or hybrid with Commercial real estate is competitive and fast-paced. Bring the mindset of “no job too big or small.” 

The anticipated salary range for this role will be $75,000 - $85,000 a year plus annual discretionary bonus.

Some of the interesting things you will be responsible for as Operations Manager:

• Provide office and compliance management and support to the Chicago office including Brokerage/Transactional, Human Resources/Staff, Local Management, Administrative, and Event Planning responsibilities 
• Prioritize and monitor workflow, solving issues and escalating to corporate departments when needed 
• Hire, train, develop, and manage staff 
• Aid in the provision of a ‘concierge’ level of service to brokers 
• Be responsible for onboarding for all classifications of personnel including both employee and brokers and care for ongoing employee and broker experiences
• Assist sales management in the preparation of reports, local sales contests, and other similar projects as needed
• In alignment with sales management, be responsible for communicating and implementing intra‐office and inter‐office/department 
• Be responsible for facilities and logistics coordination for office needs – moves, remodels, reorgs, etc. including interfacing with Property Management
• Plan and coordinate office events throughout the year, including the New Year's kickoff, broker recognition events, external and in-office social events (such as summer and holiday parties), and charitable events
• Work collaboratively with offices and departments across the Texas division, and firmwide

The proven success you'll bring to the Operations Manager Role:

• Excellent soft skills: collaborative, proactive, and approachable with a strong desire to manage and develop team members and the sales office environment 
• Intermediate/strong computer skills including Office365, MS Word, Excel, PowerPoint, and Outlook 
• Strong organizational, interpersonal and communication skills as well as proofreading and editing abilities 
• Quick learner and you enjoy learning/working with software and technology 
• Excellent attention to detail 
• Reliable and punctual, take pride in owning your responsibilities, contributing to the team and leading by example

Role Requirements:

• 3+ years of experience in office and staff management
• Experience‐based knowledge of compliance and HR functions 
• Strong MS Office skills – Excel/Word/Outlook/PowerPoint 
• Superior writing, editing and proofreading skills 
• Staff supervisory experience 
• Ability to multi‐task and accurately meet deadlines in a demanding environment 
• Budget, purchasing or similar cost‐efficient‐decision‐making skills 

Preferred:  

• Preferred background: Real Estate ‐brokerage, legal, finance, property management
• Event planning experience 
• Bachelor’s degree or relevant professional education

Benefits & Perks:

• Medical, Dental, and Vision Insurance
• Basic Life and AD&D Insurance
• Voluntary Life and AD&D Insurance
• Short-Term & Long-Term Disability Coverage
• Flexible Spending Accounts (FSA)
• Cancer Guardian Program
• 401(k) Plan with Company Match
• Wellness Program
• Employee Assistance Program (EAP)
• Paid Parking

Additional benefits may be available based on position and eligibility. We are committed to supporting our employees’ well-being and professional growth.

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Our mission is to help our clients create and preserve wealth by providing the best real estate investment sales, financing, research, and advisory services available.

Founded in 1971 , Marcus & Millichap (NYSE: MMI) is a leading commercial real estate brokerage firm focusing exclusively on investment sales, financing, research, and advisory services, with nearly 1,700 investment sales and financing professionals in 80+ offices throughout the United States and Canada .

Marcus & Millichap closes more transactions than any other real estate investment brokerage firm nationwide. In 2024, the firm closed 7,836 transactions with a sales volume of approximately $49 billion .

The firm has perfected a powerful property marketing system that integrates broker specialization by property type and market area; the industry’s most comprehensive investment research; a long-standing culture of information sharing; relationships with the largest pool of qualified investors; and state-of-the-art technology that matches buyers and sellers.

Marcus & Millichap provides equal employment opportunities to all employees and applicants for employment without discrimination with regard to race, religious belief (including dress or grooming practices), color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin, ancestry, sexual orientation, gender identification and expression, transgender status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. We also prohibit discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. In addition to federal law requirements, Marcus & Millichap complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.