Licensed Insurance Customer Service

Job Description

Job Description

Job Title: Licensed Insurance Customer Service – State Farm Agent Team Member

Job Summary:
Are you an energetic, licensed insurance professional looking to grow your career in a supportive, customer-focused environment? Join our winning State Farm Agency team as a Licensed Customer Service Representative. In this role, you’ll build lasting relationships with clients, provide excellent service, and help our agency grow. If you thrive in a fast-paced environment and are motivated to succeed, this is your opportunity for a rewarding career with great income potential and advancement opportunities.

What You’ll Do:
• Build and maintain strong customer relationships through value-based conversations
• Provide prompt, accurate, and friendly customer service (policy changes, billing inquiries, claims support, coverage questions)
• Educate clients on Auto, Home, Life, and Health Insurance options using a needs-based approach
• Proactively follow up with customers to ensure satisfaction and retention
• Support the agent with daily office operations and business growth goals

What You’ll Get:
• Base salary plus competitive commission and bonuses
• Paid time off (vacation and personal/sick days)
• Retirement plan with company match
• Group life insurance benefits
• Valuable hands-on experience and career development
• Advancement potential within the agency

What We’re Looking For:
• Active Property & Casualty license (required)
• Active Life & Health license (required)
• Strong communication skills (verbal, written, and listening)
• Excellent interpersonal and customer service skills
• Detail-oriented, organized, and self-motivated
• Ability to problem-solve proactively and work effectively on a team
• Comfortable with technology and able to learn new systems quickly
• Commitment to accuracy and timely completion of tasks
• Must stay current with licensing, continuing education, and industry changes

Why Join Us?
This is more than a service job — it’s a career growth opportunity. You’ll gain valuable insurance industry experience, work in a supportive team environment, and have the potential to advance within the agency.

Apply today to join our team and take the next step in your insurance career!