Benefits Administrator

Job Description

Job Description

Position Overview

Are you a detail-oriented professional with a passion for delivering excellent employee support? Do you enjoy working with benefits programs, ensuring compliance, and improving processes?

We are seeking a  Benefits Administrator to manage the day-to-day administration, coordination, and support of employee benefits programs. This role is key in ensuring accuracy, compliance, and a high level of service for employees and internal stakeholders.

Key Responsibilities

Benefits Administration

• Administer and maintain employee benefit programs (medical, dental, vision, life, disability, retirement, COBRA, and voluntary benefits)
• Process enrollments, terminations, life events, and eligibility changes accurately and timely
• Maintain data integrity in HRIS and benefits systems, including audits and reconciliations

Employee Support & Communication

• Serve as the main point of contact for employee benefit inquiries
• Provide guidance and resolve issues with professionalism and confidentiality
• Educate employees on benefit options and enrollment processes
• Support open enrollment planning and communications

Vendor & Carrier Management

• Act as liaison between employees, internal teams, and benefit vendors/carriers
• Research and resolve claims or eligibility issues
• Ensure accurate carrier submissions and invoice reconciliation

Compliance & Documentation

• Ensure compliance with applicable regulations (ERISA, COBRA, HIPAA, ACA)
• Support ACA reporting and documentation accuracy
• Maintain benefits documentation, summaries, and policies

Operational & Strategic Support

• Assist with benefits renewals, benchmarking, and vendor evaluations
• Partner with HR, Payroll, and Finance teams for process alignment
• Identify and implement process improvements to increase efficiency and accuracy

Qualifications

• Associate degree or equivalent experience (3+ years combined)
• Strong knowledge of employee benefits programs and regulations
• High attention to detail and ability to manage multiple priorities
• Excellent written and verbal communication skills
• Active 2-15 Life & Health license (or ability to obtain within 1 year)
• Advanced Excel skills (including VLOOKUP) and Microsoft Office proficiency
• Experience with HRIS and benefits administration systems
• Strong organizational and multitasking abilities
• Client-facing or service-oriented experience

Skills & Competencies

• Attention to Detail: Ensures accuracy in data, reporting, and system updates
• Customer Service: Provides professional, timely, and solutions-oriented support
• Time Management: Handles multiple priorities in a deadline-driven environment
• Technical Aptitude: Learns and navigates HRIS and payroll systems efficiently
• Problem Solving: Identifies and resolves issues proactively
• Communication: Clearly explains complex information
• Collaboration: Works effectively across HR, Payroll, IT, and other teams