IT Project Program Manager

Program Manager

The NC Department of Health and Human Services (DHHS) is seeking an experienced program manager. This lead management role will work with multiple internal and external stakeholders, project teams, divisions, departments and vendors to strategize, implement, and maintain initiatives that adhere to organizational objectives. This position will interact with all levels of staff in the DHHS including executive staff. This position will ultimately be responsible for ensuring that projects in the DHHS serve to advance and enhance the departmental IT roadmap and goals.

Responsibilities include but are not limited to:

• Work closely with project sponsor, Project Portfolio Managers (PPMs), to identify and prioritize initiatives at a division level
• Collaborate with Project Portfolio Management and other staff to develop and manage divisional roadmaps
• Work with business and cross-functional teams to develop Business Case and Cost Benefit analysis for prioritized initiatives within the program
• Manage and obtain various DHHS and state approvals for initiating projects within the program
• Participates in the construction of Statements of Work in collaboration with the business and other agency teams for projects within the program
• Manage multiple Vendor onboarding
• Establish and implement governance model for the program
• Identify key requirements needed from cross-functional teams and Vendors
• Work with other program managers to identify risks and opportunities across multiple projects within the department
• Manage budget and funding channels for maximum productivity
• Tracks, maintains and present program details, progress, status, risk and other relevant topics to senior and executive management
• Work with Project Portfolio Managers and Project Managers within the program to maintain clear, effective and transparent communications
• Manage resource allocations and expectations for program
• Collaborate with the State DIT to ensure program compliance with the State IT Roadmap and all State security requirements
• Presents program status to various committee and executive meetings

Skills:

• The selected candidate must be a results-oriented individual with a strong work ethic and must be able to demonstrate excellent leadership, negotiation, time management, facilitation, and organizational skills
• Experience in the management of a portfolio of multiple projects that may be in significantly different stages of development or have differing timelines and priorities
• Experience in communicating in a fashion tailored the audience and their needs
• Excellent written communication and presentation skills
• Demonstrates experience in working effectively with all levels of staff, clients and other IT personnel
• Experience in the responsibility for acquiring and utilizing the necessary resources and skills, within agreed parameters of cost, timeframes and quality for a program
• Experience in proposing and leading strategic initiatives
• Ability to identify and plan systematic corrective action to reduce errors and improve the quality of the systems and services, by examination of the root causes of problems
• Ability to build, influence, lead and motivate effective teams towards end results

Management prefers applicants with the following:

• Candidate with PMP/PgMP Certification
• Candidate with Agile (PMI-ACP) Certification
• Experience managing or supervising programs involving legacy system replacement projects
• Experience collaborating with State and Local Government
• Experience in complex, cross-functional team environments
• Program Management experience managing multiple large complex projects

Required:

• 5 Years Experience creating roadmaps for the portfolio
• 7 Years Experience developing business case, Cost Benefit and market analysis
• 5 Years Proven track record of delivering IT projects within budget, scope and schedule.
• 7 Years Objective decision-making ability based on strategic objectives priority, business performance analysis and resource availability
• 7 Years Hands on experience managing project risk, cost, schedule, quality, testing, and communications.
• 7 Years Strong supervision, organizational, interpersonal and time management skills.
• Demonstrated presentation, training skills, oral and written communication skills.