Business Office Manager

Job Description

Job Description

Business Office Manager

Guardians of Northeast Iowa

Position Summary

The Business Office Manager is responsible for overseeing the daily administrative, financial, and operational functions of a nonprofit guardianship and conservatorship organization. This role ensures efficient office operations, supports compliance with legal and fiduciary requirements, manages financial processes, and provides administrative support to leadership and case management staff. The Business Office Manager plays a key role in maintaining organizational accountability, professionalism, and compassionate service to vulnerable adults and their families.

Key Responsibilities.

Office & Operations Management

• Manage day-to-day office operations, including scheduling, communications, records management, and vendor coordination.

• Maintain organized and secure client, financial, and organizational records in compliance with confidentiality requirements.

• Oversee office systems, supplies, equipment, and technology needs.

• Coordinate facility maintenance and operational contracts.

• Develop and maintain office procedures and administrative workflows.

Financial Administration

• Oversee Conservatorships

• Assist with budget preparation, financial tracking, and reporting.

• Work with external accountants, auditors, and financial institutions as needed.

• Monitor grant and donor documentation requirements.

• Maintain fiduciary documentation related to conservatorship and guardianship accounts.

Human Resources Support

• Support recruitment, onboarding, employee records, and benefits administration.

• Maintain personnel files and assist with policy implementation.

• Coordinate staff training schedules and compliance documentation.

• Help foster a positive and mission-driven workplace culture.

Compliance & Risk Management

• Ensure compliance with nonprofit, employment, and fiduciary regulations.

• Support preparation for audits, board reporting, and regulatory reviews.

• Maintain insurance records, licenses, certifications, and annual filings.

• Assist with documentation required for court reporting and fiduciary oversight.

Administrative & Leadership Support

• Provide administrative support to executive leadership and board activities.

• Support fundraising and community outreach efforts as needed.

• Support staff with

Qualifications

• Associate or bachelor’s degree in business administration, nonprofit management, accounting, or related field preferred.

• Minimum 3–5 years of administrative or office management experience, preferably in a nonprofit, healthcare, legal, or social services environment.

• Experience with bookkeeping, payroll, and financial tracking systems.

• Strong organizational skills and attention to detail.

• Ability to manage confidential and sensitive information with professionalism and discretion.

• Proficiency in Microsoft Office and office management software.

• Knowledge of guardianship, conservatorship, fiduciary services, or nonprofit operations preferred.

Desired Skills & Competencies

• Strong communication and interpersonal skills.

• Ability to prioritize multiple responsibilities in a small-office environment.

• Compassionate, ethical, and service-oriented approach.

• Problem-solving and independent decision-making abilities.

• Strong time management and follow-through.

• Ability to work collaboratively with staff, courts, families, and community agencies.

Work Environment

• Primarily home office-based with occasional travel for meetings, trainings, or community events.

• Small nonprofit environment requiring flexibility and teamwork.

• May involve handling confidential client and financial records.

About the Organization

Guardians of Northeast Iowa is a nonprofit guardianship and conservatorship organization dedicated to protecting and supporting vulnerable adults who are unable to manage their personal, medical, or financial affairs independently. Our mission is to provide ethical, compassionate, and person-centered fiduciary and advocacy services that promote dignity, stability, and quality of life.