Tech Support Specialist II
ICONMA
Our Client, a Higher Education Technology company, is looking for a Tech Support Specialist II for their Reston, VA location.
Responsibilities:
- Deploy new computers to customers.
- Also evaluate, refurbish, and redeploy computers.
- Troubleshoot user problems at the desktop.
- Independently resolves hardware break-fix issues, network connectivity and application related questions for third party products.
- Coordinates with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client.
- Assist Project Managers in the end to end process for destination moves and hardware/software upgrades.
- Includes client interviews, technology evaluations and recommendations, developing integration requirements, application configuration/distribution, UAT, on site resource management, technical training and Day One support.
Requirements:
- Knowledge of PC hardware, software and networking issues.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Vacancy posted 7 hours ago
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