Customer Service Representative

Job Description:

Fishman Flooring Solutions, an industry leader and a Top Workplace for seven consecutive years , is looking for the next great addition to our Charlotte, NC team! As a Customer Service Representative, you'll have the opportunity to make a meaningful impact with a growing, stable, and 100% employee-owned company . In this role, you'll help deliver an outstanding customer experience while supporting daily branch operations with a strong focus on efficiency and exceptional customer service.

Why Fishman Flooring Solutions?

- Employee-Owned : Be part of a company where you have a stake in success.

- Competitive Benefits Package : Including health, dental, and vision insurance; paid vacation, holidays, and sick days; profit-sharing bonus plan; retirement/401k; and Employee Stock Ownership Plan.

- Stability and Growth : Join a company with a rich history and a bright future.

- Professional Development : We support continuous learning and offer opportunities for certifications and training.

- Collaborative Culture : Work in a team that values innovation, communication, and mutual support.

- Impactful Work : Your contributions will directly influence revenue growth and customer satisfaction.

About Our Team

Our customer service team plays a critical role in the success of our business. We foster a supportive and respectful environment where teamwork, accountability, and continuous improvement are key values.

The ideal candidate will possess:

• Experience with operating in a customer service capacity to assist sales staff and customers with orders, purchases, questions and problems
• Ability to receive and enter orders, manage order processing, and track order and shipment status
• Address and resolve customer complaints and issues related to orders and warranty claims
• Ability to resolve challenges and process returns
• High level of interpersonal and communication skills
• Maintain a thorough understanding of our products and services
• Basic computer proficiency and excellent data entry skills

Bi-lingual candidates encouraged to apply! Apply today to be considered for this exciting opportunity to grow your career with Fishman Flooring Solutions!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.