Customer Service Representative

Customer Service Representative

Position: Customer Service Representative

Work Location: Onsite - Charlotte

Industry: Home Improvement/Flooring

Pay Range: $17 - $20/hr DOE

50Floor, Inc. is looking for a service-oriented Customer Service Representative with good organizational skills. This position will be based in our Charlotte Market. The Customer Service Representative will perform tasks related to organization and communication between external and internal customers.

Customer Service Representative role will include communication with the customers throughout the purchase and installation process, coordination with other team members to resolve customer issues, and addressing post-sale product warranty questions. The right fit for the Customer Service position will have good communications skills, be able to stay organized, show a sense of urgency in solving customer concerns, and take a pro-active approach to supporting their team.

Customer Service Representative Responsibilities:

• Field incoming customer calls
• Data-entry
• Communicate with vendors regarding claims and warranty issues
• Pro-actively follow up on client issues to ensure problems are resolved appropriately
• Communicate changes and collaborate with internal teams
• Filing, faxing, scanning, and other administrative support duties assigned

Customer Service Representative Skills Needed:

• Positive and professional demeanor
• Customer-oriented approach and desire to assist others
• Superior organizational skills
• Excellent written and verbal communication
• Strong time management skills and ability to multi-task and prioritize work
• Great attention to detail and problem-solving skills

Customer Service Representative Requirements:

• 2+ years of customer service experience preferably on the phone
• Proficiency in MS Office Suite and ability to learn new software systems quickly
• High School Diploma or equivalent; college courses in business and/or courses requiring extensive writing preferred

Benefits and Perks We Offer...

• Casual work environment
• Team building events such as doughnut day, holiday luncheons, barbecues, etc.
• Medical Insurance with several plan options including a Health Savings Account
• Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short-term & Long-term Disability
• Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
• Paid Holidays
• Vacation time that grows with years of service
• Sick time
• An employee discount purchasing program

About 50Floor...

50Floor is on a mission to provide quality flooring by providing customers with a convenient, and enjoyable, in-home shopping experience across the US. We believe that exceptional flooring inspires, connects, and defines the most important space in our customers' lives, their homes. At 50Floor, we create spaces that bring families together at an affordable price.

Based in Atlanta, 50Floor also serves customers in our many locations throughout the United States. Our growth and achievements can be traced back to a single common denominator - a desire to be the best.

Since the beginning, we have been lucky to have had dedicated employees, sales representatives, and installation experts who have made 50Floor the company we are today. We are glad you have been selected to join our growing team and become part of the 50Floor family.

Please be aware...

Background Checks - The Company conducts background checks including "consumer reports" for purposes of hiring or contracting. By submitting your resume and/or application, you authorize to transmit and store your information in the companies' recruitment database, and to circulate that information as necessary for evaluating your qualifications.

Equal Opportunity - All qualified applicants will receive consideration without regard to the individual's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information, status as a military veteran or any other characteristic