System Technician

Job Description

Job Description

The System Technician will provide proactive management and maintenance for our customers managed network infrastructure. The ideal candidate will have top-notch technical skills and experience, a professional manner, and excellent communication skills. Prior IT support experience, including the use of remote monitoring and management software is preferred.

Lucidity is a Managed Service Provider supporting small to mid-size businesses in the Greater Rochester area and surrounding communities. Lucidity Networks takes pride in supporting its employees and customers. Lucidity has been in business for 6 years and is continuing to grow.

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Dental Insurance

Health Insurance

Disability Insurance

Parental Leave

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Provide day-to-day support, administration, troubleshooting and repair of the customers computers.

Perform daily monitoring of the network environment.

Installs, test and maintains necessary desktop hardware and software, including peripherals, desktops, and wiring.

Performs desktop troubleshooting to isolate and diagnose common desktop problems.

Perform high-level technical analysis to identify and resolve PC / Network related problems and performance issues.

Interface with users, external vendors, and customers as necessary.

Work with and assist engineers as needed

Prepares and maintains documentation of desktop configurations and inventory.

Plan and undertake scheduled maintenance upgrades.

Evaluate technologies and make recommendations for improvement.

Bachelor's degree in information technology, computer science or equivalent related computer experience may substitute for degree.

3-5 years of experience supporting and administering a networked computer environment.

Strong technical and problem-solving skills

Proven success working independently with little to no supervision

Experience with Microsoft Outlook, Excel, Word, PowerPoint

Must have effective written and verbal communication skills required.

Ability to multi-task, organize, plan, and prioritize work.