Practice Administrator

Practice Administrator

Full Time | Urgent Care Operations

Location: Downtown Brooklyn, NY

Reports To: Compliance Officer

Schedule: 40 hours per week; with occasional evenings, weekends, and holidays as needed

Join a provider-led urgent care practice where teamwork, compassion, and quality patient care come first. Our owner is an active healthcare provider who understands the challenges of front-line clinical work and is committed to creating a supportive environment where employees can learn, grow, and make a meaningful difference in their community. This is an opportunity to work in a collaborative setting where your contributions are valued and your development is encouraged.

POSITION OVERVIEW

We are seeking an experienced Practice Administrator to oversee the daily administrative and operational functions of a fast-paced urgent care practice. This leadership role partners closely with the Chief Compliance Officer, Nurse Manager, and HR team to ensure efficient operations, regulatory compliance, workforce support, and an exceptional patient experience.

This is a leadership role that requires strong organizational skills, the ability to manage multiple workstreams simultaneously, and a deep understanding of healthcare operations in a New York State urgent care setting.

KEY RESPONSIBILITIES

Operations & Leadership

• Oversee day-to-day practice operations, patient flow, front desk functions, and facility management.
• Develop and improve operational processes to enhance efficiency and patient satisfaction.
• Manage vendor relationships, facility needs, and operational budgets.
• Manage the practice’s credentialing process in coordination with the billing team.
• Prepare operational reports and support organizational goals.
• Coordinate and lead monthly all-staff meetings.

Compliance & Regulatory Oversight

• Partner with the Chief Compliance Officer (CCO) to maintain compliance with applicable OSHA, HIPAA, CLIA, New York State Department of Health, and other healthcare regulations.
• Coordinate audits, inspections, compliance training, and policy management.
• Monitor licensure, certifications, and regulatory requirements.
• Investigate and document any compliance concerns, patient grievances, or staff-reported violations in collaboration with the CCO.

Human Resources Partnership

• Partner with HR on recruitment, onboarding, employee relations, performance management, and offboarding activities.
• Coordinate new hire orientation and role-specific training with leadership.
• Support workforce planning, retention initiatives, and employee engagement and recognition programs.
• Track and report HR metrics in partnership with HR, including turnover rates, absenteeism, and employee satisfaction.
• Maintain confidential personnel records and employment-related documentation.

Clinical Operations Collaboration

• Partner with clinical leadership to support staffing, workflow optimization, patient throughput, vendor agreements and process improvement initiatives.
• Help ensure policies, procedures, and standards are consistently implemented across the practice.

QUALIFICATIONS

Required:

• Associate’s or Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, or related field (equivalent experience considered)
• Minimum 3 years of practice management or healthcare administration experience
• Knowledge of healthcare compliance (OSHA, HIPAA, CLIA, NYS DOH), regulatory requirements, and medical practice operations.
• Experience partnering with HR on employee lifecycle activities.
• Strong understanding of New York State healthcare regulations and urgent care operations
• EMR/EHR system proficiency and strong computer skills
• Strong organizational, project management, and communication skills

Preferred:

• Master’s degree (MHA, MBA)
• Certified Medical Practice Manager (CMPM) or Certified Practice Manager (CPM) designation
• Urgent care, ambulatory care, or multi-location healthcare experience.
• Experience with franchise healthcare operations
• Knowledge of medical billing and coding (CPT, ICD-10)
• Bilingual

PHYSICAL REQUIREMENTS

• Ability to sit and work at a computer for extended periods
• Ability to walk the clinical floor and facility as needed
• Ability to lift and move up to 15 lbs
• Ability to effectively communicate and review documents and reports.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

COMPENSATION & BENEFITS

• Pay Range: $43.00 – 48.00 per hour (commensurate with experience, qualifications, certifications, and other job-related factors)
• Health, dental, and vision insurance
• Paid time off (PTO)
• Paid holidays
• Bonus Potential
• Continuing education opportunities
• Professional growth and advancement opportunities

ADDITIONAL INFORMATION

This job posting is intended to provide a general overview of the position and is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the role. Employees may be required to perform other duties as assigned, provided such duties are reasonably related to the position, operational needs of the organization, and consistent with applicable federal, New York State, and local laws.

A complete job description outlining the essential functions, responsibilities, qualifications, physical requirements, and performance expectations of the position will be provided during the hiring process and upon offer of employment. Job duties and responsibilities may be modified from time to time based on business needs and in accordance with applicable law.

Nothing contained in this posting or any subsequent job description is intended to create an employment contract or guarantee of employment. Employment, if offered, will be on an at-will basis, meaning either the employee or the employer may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.

Equal Employment Opportunity

We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender identity or expression, age, national origin, citizenship or immigration status, disability, genetic information, marital status, military status, veteran status, domestic violence victim status, caregiver status, or any other characteristic protected by applicable federal, New York State, or local law.