Account Manager - SRC Logistics, Inc.

Account Manager

Location: Springfield, MO Travel: Up to 15%

Build Relationships. Solve Problems. Drive Customer Success.

We're looking for a customer-focused Account Manager who enjoys building strong partnerships, solving problems, and helping customers succeed. In this role, you'll become the trusted advisor for a portfolio of key accounts, ensuring exceptional service while identifying opportunities to grow long-term business relationships.

If you thrive in a fast-paced environment, enjoy collaborating across departments, and take pride in delivering outstanding customer experiences, we'd love to meet you.

What You'll Do

As an Account Manager, you'll serve as the primary point of contact for assigned customers and work closely with internal teams to ensure their programs run smoothly.

Your responsibilities will include:

• Develop and maintain strong customer relationships built on trust and responsiveness.
• Lead regular customer meetings through phone, video, and in-person visits.
• Resolve customer issues through effective problem-solving and root cause analysis.
• Identify opportunities to expand customer programs and strengthen partnerships.
• Coordinate new product launches and support ongoing program growth.
• Prepare and present key performance metrics, inventory reports, and operational updates.
• Review and approve monthly customer billing.
• Collaborate with Operations, IT, Sales, and other internal teams to improve processes and enhance customer experience.
• Provide customer and dealer training when needed.
• Support annual forecasting and planning activities for assigned accounts.

What We're Looking For

We're seeking someone who enjoys working with people just as much as working with data.

Preferred qualifications include:

• Associate degree in Business, Communications, Logistics, or a related field.
• 25 years of experience in account management, customer success, sales, or a related customer-facing role.
• Experience in manufacturing, logistics, supply chain, or software-based environments is a plus.
• Strong communication and presentation skills.
• Excellent analytical and problem-solving abilities.
• Highly organized with strong attention to detail.
• Comfortable using Microsoft Office, especially Excel, Word, PowerPoint, and Outlook.
• Ability to manage multiple priorities while maintaining exceptional customer service.

Why You'll Enjoy This Role

This position offers the opportunity to make a direct impact on customer success while working with a collaborative team that values continuous improvement, innovation, and strong relationships. You'll have the autonomy to manage your accounts, work cross-functionally with multiple departments, and play an important role in helping customers grow their business.

If you're someone who enjoys building lasting relationships, finding solutions, and making a meaningful difference for customers every day, we'd love to hear from you.