Guest Experience Specialist
$16 - $17 per hourTeam Travel Source
REPORTS TO: Guest Experience Director
HOURS: 10:30AM-7:00PM EST
LOCATION: Louisville, KY (Middletown) PAY/SALARY: $16 - $17 per hour (determined by experience) General Job Overview: The primary job of the Guest Experience Specialist is to ensure all calls & digital communications coming into TTS are taken care of and receive excellent customer service! Duties and Responsibilities: Serve as the “first touch” our clients and guests have with our company. Answer inbound phone calls and digital communications and distribute to the appropriate departments as necessary. Modify, cancel, and create new guest reservations in booking management system. Answer each guest’s questions thoroughly and provide additional guidance and resources. Maintain a detailed database with entries showing all communications that require trackable notes. Other miscellaneous administrative duties as needed. Will be required to cover 1-2 Saturday shifts (9:45am-4:15pm EST) per month in a rotating team schedule. Will also be expected to sign up for extended call-shift hours as needed. Saturdays and extended call-shifts can be worked remotely. Required Skills/Traits: Must have patience with all guests and provide assistance in a genuine, caring manner. Must demonstrate outstanding customer service skills, maintaining a positive attitude and professional demeanor in all customer interactions. Ability to manage challenging situations and develop solutions to real-time problems. Strength in multi-tasking – Must be able to handle multiple phones, projects and tasks at once. Detailed orientated – Requires proper tracking, note taking and reporting. Strong organizational skills required. Ability to balance individual and team responsibilities. Must be willing to show openness and acceptance to others, welcome feedback and support the company’s efforts to succeed as a whole Abilities and Experiences: Experience with Microsoft Word, Outlook and Excel is a must. Customer Service experience is a benefit. Salary and benefits commensurate to education and experience. This job may require a non-compete agreement to be signed as a condition of employment. This position is in-office only. Office location is 12910 Shelbyville Road, Louisville, KY 40243. Remote positions are not available at this time. #J-18808-Ljbffr Team Travel SourceVacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Guest Experience Specialist in Louisville, KY vacancy
- ...in Louisville, KY. You will be the first point of contact, delivering brand-standard service from arrival to departure and handling guest checks, reservations, and payments. Responsibilities include assisting guests with requests, upselling rooms and hotel amenities, maintaining...Suggested
- A hospitality management company in Louisville, Kentucky is seeking a dynamic Guest Reservations and Customer Experience Specialist. In this role, you will assist guests with their reservation requests and ensure a seamless and welcoming experience. The ideal candidate...SuggestedFlexible hours
$20k
...Retail Guest Experience Sales Specialist Job Overview Our Retail Guest Experience Sales Specialists are a driving force behind Bob’s Discount Furniture’s success and expansion. Whether you're looking for full-time or part-time opportunities, you'll find a supportive, fun...SuggestedHourly payFull timePart timeLocal areaFlexible hoursAfternoon shiftBob's Discount Furniture
Clarksville, IN4 days ago- ...to balance revenue and settle accounts nightly while ensuring guest satisfaction. This role involves bookkeeping activities, auditing... ...ideal candidate should have previous night audit or accounting experience, strong computer skills, and a high school diploma. Benefits...SuggestedNight shift
$67k - $101k
...adoption patterns, and create compelling ROI narratives ~ Document what works and what doesn't. Contribute learnings, tactic experiments, and playbook inputs back to the segment manager and cross-segment team What We're Looking For ~2-4 years in Customer Success...SuggestedRemote workRelativity
Louisville, KY5 days ago- ...monitoring account health, identifying risks and opportunities, and partnering with teams across Linnworks to deliver a great customer experience. This is a great opportunity for an experienced SaaS Customer Success professional who enjoys building customer relationships,...Full timeTemporary workRemote workFlexible hours
Linnworks
Louisville, KY24 days ago $50k
...communication with established customers, as well as training and developing our local franchisees. If you have prior customer service experience and a desire to expand your career, we want to hear from you! Coverall offers everything you need to succeed: Competitive...Work at officeLocal areaCoverall
Louisville, KY23 days ago$101.6k - $152.4k
...understanding, and customer focus, the Success Manager helps improve delivery outcomes, strengthen product adoption, and turn project experience into actionable insights for continuous improvement. WHAT YOU'LL DO Manage Opportunities & Project Engagement Track EAE...Full timeTemporary workLocal areaImmediate startFlexible hours- ...Support Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear...Full timePart timeRemote workFlexible hours
Enchanted Horizons Travel
Louisville, KY5 days ago - ...Job Summary As a Customer Service Coordinator, the candidate will play a pivotal role in ensuring exceptional customer experience and efficient operations within our rubber product division. They will serve as a primary point of contact for clients, providing support,...Contract workWork at officeLocal area
American Rheinmetall
New Albany, IN5 days ago - Customer Service CoordinatorAs a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You...
Total Quality Logistics
Louisville, KY2 days ago $29 per hour
...manage budgets, and optimize operations to minimize downtime and costs. What We’re Looking For: Leadership Skills : You have experience leading a maintenance team, with strong organizational and problem-solving abilities. Technical Expertise : You bring hands-...Hourly payFull timeMonday to FridayHayes Gibson Property Services
Louisville, KY12 days ago$60k - $75k
...Albany, Indiana Reports To: Plant Manager Position Details: Full-Time, Salary Exempt, $60,000 - $75,000 annual, depending on experience Position Summary: The Maintenance Supervisor is responsible for overseeing and actively managing all maintenance operations...Permanent employmentFull timeTemporary workFor contractorsWork at officeLocal areaFlexible hoursSummit Seed Coatings Llc
New Albany, IN3 days ago- ...paid life insurance ~401(k) with match ~ Advancement opportunities What You Bring: ~2+ years of multifamily maintenance experience ~ HVAC expertise and EPA certification ~ General maintenance skills (plumbing, electrical, carpentry) ~ Strong communication...
Brookside Properties
Louisville, KY15 days ago - ...both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums,... ...a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided...Full timeCurrently hiringLocal areaWorldwideMonday to FridayFlexible hoursNight shiftWeekend workDay shiftAfternoon shift
AJS Hotels
Louisville, KY12 days ago - ...advancement opportunities Required Qualifications: High school diploma or GED Minimum 2 years of multifamily maintenance experience Strong HVAC experience required EPA Certification (Type II or Universal) required HVAC installs required for this role...For contractors
Brookside Properties
Louisville, KYa month ago - ...Eagles Eyrie. Ideal candidate will provide exceptional above standard service to all of our customers. Must have maintenance experience, including technical and HVAC understanding, plumbing experience, electronic troubleshooting and equipment maintenance. This...Relocation package
Peak Management
Louisville, KY11 days ago - ...vehicle throughout property grounds; runs errands as necessary -Performs other duties as assigned SKILLS & EDUCATION AND EXPERIENCE: A high school diploma or equivalent is preferred. A minimum of four years hands-on maintenance experience in areas such as plumbing...
Encore Property Management
Louisville, KY24 days ago $85k
...Description Job Description ATTC Manufacturing, Inc. Pay: Starting at $85,000+ per year (plus shift differential, based on experience) Job Type: Full-time | On-site | Supervisor Role About ATTC Founded in 2000, ATTC Manufacturing produces precision-...Full timeShift workAfternoon shiftATTC Manufacturing
Jeffersonville, IN3 days ago$17.5 per hour
...and external stakeholders Support with billing and payment processing as needed What you need: ~1+ year customer service experience preferred ~ Hall of fame work ethic with a history of excellent attendance ~ Strong verbal communication skills - face to...H1bWork at officeTotal Quality Logistics
Louisville, KY5 days ago- ...more.About the Role: Own the Metrics. Build the Team.We’re looking for a Louisville, KY based, results-driven, people-first Client Experience Manager (CXM) to lead a team of high-performing individual contributors focused on delivering exceptional daily support. You’ll...
ShipMonk
Louisville, KY7 days ago - ...treats a store like a mini-business, not a shift to “get through.” Your scoreboard is simple: sales, team performance, and customer experience. What you’ll do Own the daily sales number for your store: traffic, conversion, average ticket, and units per sale. Lead...Full timeLocal areaShift workWeekend workAfternoon shift
Next Level Sports Nutrition
Louisville, KY2 days ago - The TJ Maxx team in Louisville, KY is seeking a front-end leader to drive outstanding customer service. You will oversee a team of Associates, promote loyalty programs, and ensure a clean, efficient store operation. You’ll train and coach staff, assign registers, manage...Flexible hours
The TJX Companies , Inc.
Louisville, KY1 day ago - ...forecasting. Lead a local team of 9-12 team members. YOUR PROFILE Bachelor’s degree or higher At least 5 years managerial experience within account or service delivery teams At least 5 years experience in Warehousing, Distribution or 3PL environment At...Full timeLocal areaFlexible hours
Arvato
Louisville, KY2 days ago $90k - $250k
...sales plans, including prospecting activities and forecasts. Qualifications and Skills # Required: Minimum of 3 years of experience in the material handling industry, specifically in pallet racking and material handling storage systemsPreferred: At least 5...Base plus commissionFull timeWork at officeFlexible hoursZiglift Material Handling
Jeffersonville, IN4 days ago$3,000 per month
...promoting treatment packages and retail skincare products while delivering an exceptional client experience. The Sales Manager will work closely with the spa team to ensure every guest receives personalized consultations and professional service that encourages repeat visits...Full timeWeekend workRenewaSkin Spa
Louisville, KY3 days ago- ...and fosters an environment centered on patient safety and care. A Glimpse into Our World At Encompass Health, you'll experience the difference the moment you become a part of our team. Being at Encompass Health means aligning with a rapidly growing national...Full timePart timeLocal areaFlexible hoursNight shiftWeekend workDay shiftAfternoon shiftWeekday work
Encompass Health Rehabilitation Hospital of Lakeview
Heritage Creek, KY1 day ago $93.4k - $139.61k
...or interviewing key executives at ARC’s travel agency, airline, and other partners.You'll Bring These Qualifications:4+ years of experience in customer marketing, product marketing or a related field.Bachelor’s degree preferred or equivalent experience considered Airline...Work at officeWork from homeFlexible hoursAirlines Reporting Corporation (ARC)
Louisville, KY5 days ago$100.64k - $138.38k
...of all electrical and mechanical systems. The ideal candidate will have a technical degree and 10 years of maintenance related experience and/or training in the similar field; or equivalent number of years of education and work experience. Experience in lean...Temporary workWork experience placementWork at officeLocal areaShift workAtkore Plastic Pipe Corporation
Louisville, KY6 days ago$187.75k - $221k
...Connected Care Patient Monitoring along with Account Executives, Specialists, Services and Solutions to identify, develop, and close... ...right fit if:• BS/BA Degree in related discipline, or equivalent experience.• 5+ years of Medical Capital sales Experience preferred.•...Full timeWork at officeImmediate startWork visaRelocation package3 days per weekPhilips
Louisville, KY6 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Experience Specialist. Be the first to apply!
