Bilingual Call Center Coordinator

:

Levenson Eye Associates is a multisite ophthalmology practice with locations throughout the Jacksonville metropolitan area. Our experienced and skilled caregiver team specializes in the management of all eye related diseases. We use the most advanced technology available to provide the highest quality care to our patients and improving the health and well-being of the communities we serve. Position Summary: We are seeking a bilingual fluent Spanish speaking Call Center Operator to join our team. As a Call Center Operator, you will be responsible for answering all inbound patient calls in a highly fast paced environment. You will be expected to verify insurance, conduct outbound calls to coordinate appointments while utilizing excellent customer service and active listening skills to provide best in class patient service. This position is located on site at 751 Oak Street, Suite 100, Jacksonville, FL 32204. Schedule: Monday through Friday, 8:00 am to 4:30 pm. /Essential Functions: Answering and transferring calls. Handle Medicare and Commercial Insurance related calls. Scheduling, rescheduling, and canceling appointments. Adding new patient demographics and verifying established patient information. Following HIPPA guidelines and ensuring compliance Outbound calling to confirm appointments and verify insurance. Experience/Skills: Must be Bilingual in Spanish (all communication) High School graduate, college degree preferred Previous healthcare experience Strong communication skills (verbal and written) Take the initiative to learn and advance in a fast paced medical office Must be dependable, self-motivating, multi-tasking, excellent active listening skills. Experience working in a medical call center; highly preferred. Empathetic to patient's needs. Computer literacy of 45wpm. EEOC Compliance: We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status..