Aesthetics Coordinator

Aesthetics Coordinator

Relive Wellington is seeking a polished, sales-driven, and highly organized Aesthetics Coordinator to join our growing luxury aesthetics team. This is a high-impact, patient-facing role responsible for driving revenue growth, delivering an exceptional luxury patient experience, and supporting overall practice success. The ideal candidate thrives in a fast-paced, performance-focused environment and is passionate about aesthetics, skincare, wellness, and relationship-based sales. The Aesthetics Coordinator serves as the primary liaison between patients, providers, and the front-of-house team to ensure seamless care, strong patient retention, and continued practice growth.

Core Responsibilities

Sales & Revenue Growth

• Conduct personalized aesthetic consultations and create customized treatment plans
• Recommend and sell aesthetic services, treatment packages, and medical-grade skincare products including ZO Skin Health
• Meet and exceed monthly sales goals, conversion metrics, and revenue targets
• Upsell and cross-sell services based on patient goals and treatment history
• Maintain strong consultation-to-treatment conversion rates
• Build long-term patient relationships that drive loyalty and retention
• Consistently follow up with prospective patients to maximize bookings, conversions, and patient retention

Scheduling & Patient Coordination

• Manage and optimize provider schedules for services including:
• Botox/Xeomin
• Dermal Fillers & Biostimulators
• Hair Restoration Treatments
• HydraFacial
• Microneedling with PRP & Exosomes
• Chemical Peels
• Regenerative wellness consultations and peptide therapy follow-ups

Additional responsibilities include:

• Proactively rebooking patients
• Managing follow-up appointments
• Maintaining a full and optimized provider schedule
• Building and retaining a loyal book of business

Patient Experience & Retention

• Deliver a luxury, high-touch patient experience from inquiry through post-treatment follow-up
• Complete care calls, texts, and post-treatment check-ins
• Support long-term treatment planning and patient retention strategies
• Address patient questions and concerns professionally and promptly
• Create an elevated and welcoming patient experience at every touchpoint

Clinical & Operational Support

• Maintain strong knowledge of aesthetic services, skincare, and treatment protocols
• Educate patients on pre- and post-care instructions
• Maintain working knowledge of wellness therapies, peptide offerings, and evolving aesthetic treatment trends
• Coordinate with vendors and clinical teams to support optimal patient outcomes
• Accurately document consultations, treatment plans, and sales in EMR/CRM systems
• Ensure HIPAA compliance and accurate patient documentation
• Support smooth daily operations alongside providers and front desk staff

Team Collaboration & Brand Representation

• Serve as a brand ambassador for Relive Aesthetics
• Support practice promotions, marketing initiatives, and patient engagement campaigns
• Coordinate and execute quarterly promotional, educational, and patient appreciation events designed to drive patient engagement, retention, and revenue growth
• Communicate professionally and collaboratively with providers and team members
• Uphold company culture, professionalism, and luxury patient experience standards

Qualifications

• Experience in a medical spa, dermatology, plastic surgery, or aesthetic practice preferred
• Strong sales background with proven ability to meet or exceed goals
• Excellent communication and interpersonal skills
• Highly organized with strong attention to detail
• Professional, polished, and patient-focused demeanor
• Ability to multitask in a fast-paced environment
• Knowledge of aesthetic treatments and skincare preferred
• Strong understanding of integrative aesthetics, regenerative wellness, peptides, skincare, and patient-centered treatment planning
• Proven ability to thrive in a performance-driven sales environment preferred

Performance Expectations

• Maintain a full and active provider schedule
• Achieve monthly sales and conversion goals
• Demonstrate strong patient retention and rebooking metrics
• Represent the Relive Aesthetics brand with professionalism and integrity

Compensation & Benefits

• Base Salary: $55,000$70,000 (based on experience)
• Quarterly performance bonus opportunities
• Event-based incentive opportunities
• Employee service and skincare perks
• Growth and advancement opportunities within a rapidly growing luxury aesthetics brand

Position Type:

Full-Time

Schedule:

MondayFriday + 12 Saturdays per month