Hotel Receptionist

Job DescriptionJob DescriptionUNDER NEW MANAGMENT COMPANY - GRAND CONTINENT HOTELS GROUPRamada by Wyndham We are looking for a Guest Service Agent for our Front Desk to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel. Guest Service Agent responsibilities include greeting clients as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities. You will make sure to offer stellar customer service and provide memorable hospitality experiences for our guests. Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner. Skills:Proficiency in English; knowledge of other languages is a plusCustomer service drive with outstanding communication and active listening skillsExcellent problem-solving and multitasking skillsLeadership skills along with the ability to motivate a team into high performanceAbility to work flexible hoursStrong sense of responsibility and a professional presentation Responsibilities:Provide upscale guest service experiences for clients throughout their stayEnsure clients are properly greeted upon their arrivalMonitor daily bookings and ensure assigned rooms are prepared prior to check-inCoordinate luggage collection and storageOversee check-in and check-out procedures, including reservations and financial transactionsPromptly address guests’ requests, like in-room diningActively listen to and resolve complaintsEnsure special guests, like disabled people, elderly, children, and VIPs, receive personalized servicesCoordinate and manage communication between guests and staff and follow up to ensure we resolve customer concernsInform clients of our hotel services, including breakfast and dining/ bar optionsPromote all hotel amenities, conveniences and programs offeredExamine daily duties, assign tasks, and check on progressAnalyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratingsRecommend local tourist spots, including places to dine, shop and sight-seeEstablish friendly relationships with regular hotel clients \nCompany DescriptionJoin a growing management company where your hard work and dedication can turn into real opportunities. As a new and expanding company, we offer plenty of room for professional growth, advancement, and learning new skills.We believe in promoting from within and giving our team members the opportunity to take on new responsibilities as we grow. If you're looking for a workplace where you can build a career, make a difference, and grow alongside the company, we'd love to have you on our team!Company DescriptionJoin a growing management company where your hard work and dedication can turn into real opportunities. As a new and expanding company, we offer plenty of room for professional growth, advancement, and learning new skills.\n\nWe believe in promoting from within and giving our team members the opportunity to take on new responsibilities as we grow. If you're looking for a workplace where you can build a career, make a difference, and grow alongside the company, we'd love to have you on our team!