Member Service Support Specialist

Member Services Support Specialist

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role

The Member Services Support Specialist will be responsible for accurately entering and reviewing hearing aid orders, assisting with document management, and handling incoming/outbound phone calls. The ideal individual can work independently, learn quickly, and solve problems with maximum efficiency. Additional skills include a high level of proficiency with computers and software, excellent organizational and time management skills, and a detail-oriented work ethic.

Key Responsibilities:

Receive a high volume of hearing aid orders daily

Maintain call volume satisfaction

Analyze orders for accuracy and completeness

Complete data entry of all incoming orders efficiently

Retrieve, sort, manage, track and file documents

Process fully executed delivery receipts and purchase agreements

Recognize incomplete orders and follow protocol to gather complete information

Educate providers on NationsHearing processes

Actively maintain a productive workspace

Enjoy a fast-paced environment

Provide answers to a wide variety of questions proficiently

Acknowledge concerns and offer resolutions

Follow through on requests in a timely manner

Email or fax requested documents

Complete finance applications

Recognize when to seek assistance

Safeguard personal and health information

Requirements:

High School Diploma or equivalent. Minimum 1-year experience in order/data entry.

Preferred Skills

Work independently

Problem solving skills

Excellent organizational and time management skills

Computer proficiency

Decision making/Judgment

Communication, written and oral

Enjoy a fast-paced environment

Accurately entering and reviewing orders with a high level of efficiency