Client Service Rep / Reception

Member Services Representative

Position Summary: The Member Services Representative is the face of the YMCA and is responsible for leading by example and providing service excellence as outlined by the Association Membership Service Standards. This individual is responsible for ensuring that front desk procedures are followed, assisting with program registrations, membership sales, and supporting with general office duties as well as assisting the center in achieving and exceeding monthly sales and retention goals.

Works closely with and follows the direction of the Director or Membership Operations to ensure standard delivery of the Association Membership Agenda. Welcomes visitors by greeting them in person or on the telephone; addressing and resolving customer concerns. Provides members and nonmembers with information pertaining to facility functions and history of the YMCA. Works closely with and supports sales including but not limited to: o Creating and distributing Welcome Packets. Contributes and implements innovative ideas to improve membership operations. Participates in Annual Community Campaign and events. Adheres to all policies, guidelines, rules, and best practices as outlined by the YMCA of South Florida or directed by supervisor.

Reinforces the Y's values within the organization and the community. Collaboration: Develops strategies to ensure staff and volunteers reflect the community. Builds and nurtures strategic relationships to enhance support for the YMCA. Communicates for influence to attain buy-in and support of goals. Involves members and community in the development of programs and activities. Institutes sound accounting procedures and financial controls. Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Minimum of 1 years of customer service or sales experience. Ability to relate effectively to diverse groups of people from all social and economic segments of the community. Must demonstrate a strong desire to serve others and give back to our community. Has a strong work ethic, excellent customer service skills; Excellent computer skills and experience with standard business software i.e. Microsoft Excel and Word. Must be able to work flexible hours including evenings, weekends, and holidays. Bi-lingual, English and Spanish language a plus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primarily works in an office environment, however occasionally visits outdoor program events. While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions.

Reasonable accommodation may be made to enable individuals with disabilities. As a condition of employment, you will be required to submit to and satisfactorily clear a thorough Level II fingerprint background screening. Please note Medical Marijuana cards are not accepted and do not exempt you from successfully passing your drug test. The YMCA of South Florida is committed to the policy of Equal Opportunity prohibiting discrimination in the workplace because of race, color, religion, national origin, sexual orientation, political affiliation, age or disability. In accordance with House Bill 531 (2025) the Department of Children and Families require employers to make the "Care Provider Screening Clearinghouse Education and Awareness" website link: available to all potential candidates receiving a background check via the Clearinghouse.