Training Specialist

Job Description

Job Description

Summary: Develop and conduct training programs for associates by performing the following duties:

• Consult with management, supervisors and associates to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
• Coordinate training schedule with the hiring and training demands of office locations.
• Formulate teaching outlines and determine instructional methods such as individual training, group instruction, training videos, webinars, meetings and workshops.
• Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids and computer tutorials.
• Conduct training sessions covering specified areas such as on-the-job training, refresher training, etc.
• Assist associates with problems concerning "how to" perform specific tasks related to their position.
• Make suggestions on improving work procedures in the offices.
• Support outsourcing teams with their work and deliverables.
• Internship schedules and duties
• Other duties may be assigned to meet business needs.

• Must have insurance experience.
• Must be computer literate and have strong knowledge of Microsoft Office products.
• Ability to develop and implement training programs.
• Ability to speak effectively in interpersonal situations and before groups of employees.
• Ability to function independently in a multi-task environment, as well as part of a team.
• Comfortable communication with all levels of management and employees.
• Strong planning and organizational skills.
• Must have reliable transportation and the ability to travel to all office locations when necessary.

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