Veterinary Client Service Representative

Client Service Representative$20–$23/hour + Comprehensive Benefits | Saturdays RequiredBe the person who makes a great experience even better.At South Shore Animal Hospital, we believe caring for pets means caring for the people who love them, too. We're looking for a detail-oriented, compassionate Client Service Representative who takes pride in creating exceptional experiences and thrives as part of a collaborative team.If you're warm, dependable, organized, and the kind of person who notices the little things and genuinely loves helping people and pets, we'd love to meet you.What You'll DoYou'll be a key part of our client experience, helping pet parents feel welcomed, heard, and confident in their pet's care.Your day-to-day will include:Welcoming clients and their pets with warmth and professionalismProviding exceptional service in person, over the phone, and through other communication channelsScheduling appointments, managing client information, and processing payments accuratelyListening to questions and concerns and helping find thoughtful solutionsCommunicating and collaborating with our medical and support teamsStaying organized and detail-oriented in a busy environmentFollowing through on commitments and looking for ways to improve the client experienceWho We're Looking ForYou'll be a great fit if you:Are an excellent communicator and listenerStay calm, kind, and solutions-focused under pressureHave strong attention to detail and organizational skillsEnjoy working collaboratively and supporting your teammatesTake ownership and follow throughAre comfortable learning new technology and processesHave customer service, hospitality, veterinary, medical, or other client-facing experienceGenuinely care about animals and understand how important they are to their familiesVeterinary experience is a plus, but we value attitude, character, and a commitment to excellent service just as highly.Our Values Aren't Just WordsWe're better as one. We collaborate, support one another, and hold each other accountable.We lead with compassion. We're warm, welcoming, and empathetic. We put pets and their parents first.We care about results. We pursue excellence, solve problems, and continually look for ways to do better.We do the right thing. We act with honesty, transparency, integrity, and pride in the care we provide.What We Offer$20–$23/hour, based on experience4-day workweekComprehensive benefits, including medical, dental, vision, HSA, and a matched 401(k)40 hours of paid time off in your first yearA supportive, collaborative team that has your backOpportunities to learn and growThe opportunity to make a meaningful difference in the lives of pets and their familiesSound like you?If you want to do meaningful work with a team that genuinely cares about pets, people, and each other, we'd love to hear from you.Apply today and tell us what exceptional customer service means to you.