Business Systems Analyst

Business Systems Analyst

Roth Staffing is looking for a Business Systems Analyst with ServiceNow, SharePoint, compliance/risk programs, fraud investigations, financial services, or operational risk would be highly valued. Hourly Pay Rate: $58.00 to $62.00.

Position Summary

The Business Analyst will support the Compliance AVP in defining a structured fraud logging capability in ServiceNow. The core of the role is analysis and design rather than platform build: gathering requirements, mocking up the fraud logging screen using benchmarking data from other life insurance companies, and documenting the end-to-end workflow in close collaboration with team members as subject-matter experts. The analyst will produce the requirements, screen mockups, and workflow documentation that the ServiceNow platform team will build against. The role also supports planning for the migration of historical fraud records from SharePoint into ServiceNow, defining the data requirements and mapping in partnership with the team. This is a hands-on analyst and design role well suited to someone who can translate fraud/operational-risk subject matter and industry practice into clear, buildable specifications, and who works comfortably alongside business SMEs to capture how work actually gets done.

Key Responsibilities

• Requirements Gathering
• Industry Benchmarking & Screen Mockups
• Workflow Documentation
• Historical Data Migration Planning
• General / Cross-Cutting

Required Qualifications

3+ years as a Business Analyst on system implementation, workflow, or process-design projects. Strong requirements elicitation and facilitation skills, with a track record of working closely with business SMEs. Demonstrated ability to produce screen mockups / wireframes and translate them into build-ready specifications. Process mapping and workflow documentation experience. Comfort with industry benchmarking / competitive research to inform design decisions. Data analysis proficiency (Excel required) for profiling and validating datasets. Ability to work with sensitive data under appropriate confidentiality, privacy, and access controls.

Preferred Qualifications

Background in fraud, investigations, financial crime, or operational risk - ideally in life insurance or broader financial services. Familiarity with ServiceNow (IRM/GRC, Case Management, or custom/scoped apps) as the target platform. Experience with SharePoint as a data source and with data migration mapping. Exposure to governance, risk, and compliance concepts and audit-ready documentation practices. Experience supporting UAT and training rollout.

Key Deliverables

Current- and target-state fraud logging requirements and prioritized user stories. Industry benchmarking summary (life insurance fraud logging practices) informing the design. Annotated screen mockups / wireframes of the fraud logging interface, serving as a build specification. End-to-end fraud logging workflow documentation and process maps, validated with Compliance AVP 's team. Fraud record data model and data dictionary. SharePoint-to-ServiceNow source-to-target mapping and migration plan. User job aids/training materials and UAT test cases.

Success Measures

Requirements, mockups, and workflow documentation accepted by Compliance AVP's team and ready for platform build. Screen design demonstrably informed by relevant life insurance or financial industry practice. Migration plan and mapping validated and ready for execution against agreed accuracy thresholds. On-time delivery against the agreed project schedule.

Technical Skills Must Have

5+ years as a Business Analyst on system implementation, workflow, or process-design projects. Data analysis proficiency (Excel required) for profiling and validating datasets. Demonstrated ability to produce screen mockups / wireframes and translate them into build-ready specifications. Process mapping and workflow documentation experience. Strong requirements elicitation and facilitation skills, with a track record of working closely with business SMEs.

Technical Skills Nice To Have

Background in fraud, investigations, financial crime, or operational risk - ideally in life insurance or broader financial services. Experience supporting UAT and training rollout. Experience with SharePoint as a data source and with data migration mapping. Exposure to governance, risk, and compliance concepts and audit-ready documentation practices. Familiarity with ServiceNow (IRM/GRC, Case Management, or custom/scoped apps) as the target platform.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.

Job Reference: JN -082026-428598