Human Resources Operations Specialist

Position: HR, Benefits & Payroll Administrator Location: Hybrid- LA Area Employment Type: Full-time Reports To: CEO Arrow is shopping technology engineered to drive revenue through world-leading market intelligence and buyer-first automation. It enables organizations to reprice fleets and value portfolios in under 7 minutes, using their own sold data fused with curated market inputs from across the internet, powered by secure, back-end integration through Google Cloud. The platform forecasts demand, synchronizes buyer and seller intent, and executes transactions autonomously, without users ever needing to log in. Our tech isn't theoretical, it's already delivering massive, provable ROI for some of the largest dealer groups in the country. We are looking for a meticulous, proactive, and process-driven HR Operations Specialist to take full ownership of our end-to-end payroll processing, employee benefits administration, and people operations lifecycle. In this role, you will ensure our multi-state workforce is paid accurately and on time, our benefits programs operate seamlessly, and all employee records and compliance documentation meet stringent SOC 2 security standards. To be considered for this role you must be able to work onsite once a week at our Manhattan Beach office. Core Responsibilities 1. Payroll Operations & Administration Semi-Monthly Payroll: Process semi-monthly payroll in Gusto for all salaried, hourly, and multi-state employees, adhering strictly to approval deadlines and debit cut-offs. Commissions & Variable Pay: Reconcile and incorporate sales commission payouts and bonuses into scheduled payroll cycles, verifying payees and bank details prior to release. Multi-State Tax & Notice Triage: Monitor, research, and resolve state payroll tax notices, unemployment insurance inquiries, and local withholding registrations across all operating states. Contractor Compliance: Collect and track Form W-9s, contractor agreements, and direct deposit setups for 1099 contractors. 2. Benefits & Retirement Plan (401k) Administration 401(k) Plan Administration: Partner with Employee Fiduciary to ensure semi-monthly deferrals post accurately; administer loan requests, hardship distributions, rollover paperwork, and auto-enrollment notices. Health & Ancillary Benefits: Oversee health, dental, and vision benefit operations in Gusto and carrier portals (e.g., Guardian); conduct monthly audits comparing carrier invoices against payroll deductions. Annual Open Enrollment & Notices: Coordinate the annual open enrollment window, distribute mandatory employee notices (Summary Plan Descriptions, Safe Harbor, QDIA, fee disclosures), and assist with annual Form 5500 filings. COBRA & State Programs: Administer qualifying life events, COBRA notices, and state disability/family leave compliance. 3. Employee Lifecycle & People Operations Onboarding & Offboarding Workflows: Execute end-to-end onboarding and offboarding procedures across internal platforms ( Gusto, Google Workspace, Slack, ClickUp ), ensuring access is granted and revoked in compliance with same-day departure protocols. HR Communications: Prepare and circulate the weekly People & Recruiting recap summarizing headcount changes, active searches, and operational milestones. Documentation & Records: Maintain digital employee files, employment verification requests, and organizational charts. 4. Compliance, Audit & Security (SOC 2) SOC 2 Evidence Gathering: Partner with leadership to deliver monthly and quarterly audit populations, including background check verifications, signed NDAs, Code of Conduct sign-offs, and termination logs. Mandatory Training Tracking: Track employee completion of mandatory compliance modules (e.g., KnowBe4 security awareness, California harassment prevention training) and follow up with delinquent staff. Access & License Audits: Assist operations in conducting monthly headcount vs. seat reconciliations across company systems (e.g., Google Workspace, Slack, ClickUp) to eliminate inactive licenses and maintain least-privilege access. Qualifications Experience: 3–5+ years of hands-on experience managing payroll, benefits, and HR operations in a high-growth startup or multi-state corporate environment. Payroll & HRIS Expertise: Deep working knowledge of Gusto (or similar modern HRIS platforms like Rippling/BambooHR). Benefits & 401(k) Acumen: Demonstrated experience administering qualified retirement plans (401k deferrals, census reporting, distributions) and group health plans. Compliance & Security Standards: Familiarity with SOC 2 Common Criteria controls around HR onboarding/offboarding, background checks, and access control. Technical Savvy: High proficiency with Google Workspace (Docs, Sheets, Groups), ClickUp , Slack , and modern cloud productivity tools. Attention to Detail: Exceptional precision with numbers, dates, deadlines, and confidential employee personal identifiable information (PII). Communication: Clear, empathetic, and professional verbal and written communication skills. Preferred Qualifications Experience with 401(k) sponsor recordkeepers such as Employee Fiduciary or Betterment. Experience with compliance training platforms (e.g., KnowBe4 ) and multi-state employment tax regulations. Relevant certification (e.g., SHRM-CP, PHR, or CPP / Certified Payroll Professional). 3–5+ years of hands-on experience managing payroll, benefits, and HR operations in a high-growth startup or multi-state corporate environment.

EQUAL OPPORTUNITY STATEMENT

Arrow App LLC is an Equal Opportunity Employer. We are committed to building a diverse and inclusive team and do not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, pregnancy, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, gender identity or expression, veteran or military status, or any other characteristic protected by applicable federal, state, or local law, including the California Fair Employment and Housing Act (FEHA). If you require a reasonable accommodation during the application or interview process, please let your recruiter know and we will work with you to meet your needs. #J-18808-Ljbffr Arrow