Senior Program Manager, Mapping Operations

Who We Are Nuro believes self-driving vehicles are the most immediate and profound opportunity for AI to drive positive change in the physical world. Safer streets, more time for what matters, and easier access to the world around us, that’s why we’re building a universal autonomy platform: self-driving for all roads and all rides. Founded in 2016, Nuro is a physical AI company developing Level 4 autonomous driving technology for a wide range of vehicles, use cases, and markets. Powered by the Nuro Driver™, our universal autonomy platform enables the global mobility ecosystem to deploy autonomy at scale, from robotaxis and logistics fleets to personal vehicles. With years of real-world deployment experience and a flexible, partner-led business model, Nuro is working toward a future where millions of autonomous vehicles powered by our technology help make everyday life safer, easier, and more connected. Nuro has raised over $2B in capital from Uber, NVIDIA, Google, Softbank, Fidelity, T. Rowe Price, and other leading investors. About the Team The SWOps Mapping team owns the quality, accuracy, and operational health of the maps that power Nuro’s autonomous vehicles. Our work sits at the intersection of autonomy software and real-world deployment, and it directly shapes how safely and reliably our vehicles move through the world. We are a technically rigorous, collaborative team that turns complex operational signals into clear systems. We work closely with autonomy engineering, tooling partners, product, and operations to catch quality issues early, improve map production, and help Nuro deploy with confidence. Day to day, this can look like: Improving the map production system so it is faster, cleaner, and more scalable Turning quality or throughput questions into clear plans with owners and timelines Auditing labeling patterns, finding root causes, and redesigning workflows Driving real commitments from tool owners, partner teams, and vendors If you are energized by complex systems, cross-functional influence, and work that connects directly to safe autonomous driving, we would love to meet you. About the Role This is an opportunity to own work that genuinely matters to Nuro’s ability to scale. You will lead the strategic health of mapping operations end to end: how work flows, how quality is defined, how teams collaborate, and how our tools and processes evolve. Nuro is growing quickly, and mapping operations need to grow with it. You will look across the full system, decide what needs to be built, improved, simplified, or retired, and drive the changes that move us forward. That will require clear judgment, strong stakeholder management, comfort with ambiguity, and the ability to stay steady when priorities shift. We are looking for someone who is AI-native: someone who reaches for AI as a practical tool for investigation, analysis, drafting, automation, and systems improvement, and helps the broader team understand what strong AI-enabled operations can look like. Depending on team needs and your experience, this role may include managing operations PMs or labeling specialists. Strong individual contributors are equally welcome. What matters most is systems thinking, backbone, clear communication, and genuine care for getting the work right. About the Work Own and evolve the system Own the strategic health of mapping operations end to end, from intake to quality standards to what “done” means Identify the next operational unlock across workflow, tooling, partner coordination, policy, data, or emerging needs Partner with engineering and tooling teams to build scalable infrastructure for mapping operations Turn ambiguous problems into clear plans with milestones, owners, risks, and success criteria Lead across teams with clarity and trust Drive alignment across engineering, product, operations, tooling partners, and vendors through clear analysis and recommendations Hold partners accountable to commitments while preserving strong working relationships Represent Mapping Operations in senior leadership conversations as both a safety and business signal Help the team stay focused and effective as priorities shift Build with AI at the core Use AI to accelerate investigation, analysis, documentation, automation, and workflow improvement Identify where AI can reduce manual work, improve diagnostics, or unlock new operating models Partner with engineering and tooling teams to embed AI into core mapping operations systems Model responsible, effective AI use and help the team build confidence with it Set and raise the quality bar Evolve labeling policy frameworks, taxonomy governance, and review methods that scale Surface quality gaps early and build feedback loops that prevent repeat issues Connect field data and autonomy feedback back into labeling policy, workflow design, and quality review Use metrics and qualitative signals to improve quality, consistency, and throughput Grow the team around you Mentor labeling specialists, junior PMs, and cross-functional partners Raise the bar on diagnostic thinking, policy fluency, stakeholder communication, and operational rigor Model strong systems thinking, AI fluency, and cross-functional influence Create clarity in a fast-moving environment About You You do not need to have done this exact job before. We are looking for someone who cares about program management as a craft, systems thinking as a default, AI as a multiplier, and mission-driven work as a motivator. If you are energized by entering a fast-moving environment and leaving it materially stronger than you found it, this role was written for you. What you bring 6+ years in program management, project management, operations, technical operations, or a related role in a software or technology environment Experience working close to technical or operational systems, with a track record of designing, redesigning, or scaling how work gets done AI-native instincts and practical experience applying AI to operational, analytical, or automation problems Confidence under pressure, sound judgment in ambiguity, and the ability to help others stay focused through change Strong stakeholder management, including the ability to push senior partners while maintaining trust Executive-level communication and strong data fluency, including metrics, reporting, trend analysis, and structural decision-making Bonus points Experience in mapping, geospatial systems, autonomous vehicles, robotics, or related operational domains Prior people management or mentorship of junior PMs, operations specialists, or labeling teams Experience with offshore, distributed, or vendor teams Demonstrated improvements to operational quality or throughput at scale At Nuro, your base pay is one part of your total compensation package. For this position, the reasonably expected base pay range is between $132,000 and $198,00 for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for an annual performance bonus, equity, and a competitive benefits package. At Nuro, we celebrate differences and are committed to a diverse workplace that fosters inclusion and psychological safety for all employees. Nuro is proud to be an equal opportunity employer and expressly prohibits any form of workplace discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristics. #LI-CD1