Office Manager

Office Manager

Leominster, Massachusetts, United States

About the Job Office Manager

This position oversees HR, customer service, and accounting operations, ensuring smooth day-to-day administration, regulatory compliance, and effective cross-department coordination in a manufacturing environment.

Responsibilities

Human Resources & Compliance

• Administer employee benefits, open enrollment, workers compensation, and leave programs.
• Manage onboarding and offboarding processes, including new-hire paperwork, safety training, and system access.
• Maintain employee files and ensure compliance with state and federal employment laws.
• Process payroll and coordinate with managers on timekeeping, wage changes, and reporting.
• Monitor employment law updates and implement policy changes as needed.
• Support performance management, employee relations, and documentation requirements.

Customer Service & Office Administration

• Act as the main point of contact for customers, providing professional and timely support by phone and email.
• Enter customer orders accurately, process order confirmations, and coordinate with production and shipping to meet delivery timelines.
• Handle order tracking, invoicing, and resolve any discrepancies or issues promptly.
• Manage incoming calls, mail, and general administrative requests.
• Maintain office supply inventory and vendor relationships.
• Administer the company fleet and driver compliance program, including vehicle maintenance and insurance tracking.
• Track company fixed assets and maintain related documentation.

Oversight & Support

• Supervise accounting functions and provide backup support for AP, AR, bank reconciliations, and month-end close.
• Assist with reporting, audits, and budgeting as needed.

MUST HAVES:

• 5+ years of office management with HR experience
• Previous experience in manufacturing industry
• Strong understanding of payroll, benefits administration, and general accounting principles